Senior Service Designer . Anglicare WA

Design Better Podcast; Perth; Ibrido; AUD 123.000 - 128.000; Tempo pieno

Vantaggi offerti da questo lavoro

12% superannuation

Salary packaging up to AUD 15,900 per年

3 days extra leave per year

Leave purchase option

Professional development opportunities

Flexible working

Descrizione del lavoro

Anglicare WA in Perth, Australia, is seeking a Senior Service Designer to lead design projects across the organisation. The role focuses on human-centred design, collaboration with service teams, communities and partners, and applying design thinking to improve services and systems.

Based in East Perth with flexible working including work-from-home, you will guide discovery, co-design workshops and implementation, ensuring user voices stay central while building organisational capability in

Competenze

• Experience leading service design or human-centred design projects.
• Strong workshop planning, facilitation, and stakeholder engagement skills.
• Ability to translate insights into practical, user-centred solutions.

Mansioni

• Lead service design projects from discovery through to implementation.
• Plan and facilitate workshops, co-design activities and stakeholder engagement processes.
• Conduct research, discovery and insight generation to translate complex information.
• Prototype solutions and support implementation across service improvement initiatives.
• Ensure the voices of service users and communities remain central to the design process.

Conoscenze

Service design

Human-centred design

Workshop facilitation

Stakeholder engagement

Project management

Formazione

Design/Human Services/Social Sciences/Innovation/Business degree

Descrizione del lavoro

# Senior Service DesignerAnglicare WA, Perth, AustraliaPublic servicesNonprofitOur Pick## Why this work mattersProvides counselling, advocacy, emergency relief, housing support, and family services to vulnerable Western Australians across more than 100 programs and 75 locations.This job was selected as “Our Pick” because the hiring organization is particularly good for the world.View the full listing and apply →Listed 28 Oct 2026 · **Apply by 28 Nov 2026**Applications are handled by Anglicare WA, not by Hard Problems.## About Anglicare WAAnglicare WA is a Western Australian community services organisation committed to designing services and systems that create better outcomes for individuals, families and communities across the state. The organisation places people at the heart of its work, focusing on strengths, inclusion and collaboration with communities, partners and stakeholders.### The roleThe Senior Service Designer leads and supports the design, delivery and evaluation of innovative service design projects across the organisation. Working alongside service teams, community members, partners and stakeholders, the role applies human-centred design approaches to understand challenges, identify opportunities and develop practical solutions. The position also supports organisational capability by promoting design thinking methodologies and contributing to a culture of learning, innovation and continuous improvement. It is a full-time permanent position based in East Perth, with flexible working arrangements including working from home.### What you would do* Lead service design projects from discovery through to implementation, applying human-centred design approaches throughout* Plan and facilitate workshops, co-design activities and stakeholder engagement processes* Conduct research and discovery work, analyse insights and translate complex information into practical, user-centred solutions* Prototype solutions and support their implementation across a range of service improvement and systems change initiatives* Ensure the voices of service users and communities remain central to the design process* Build collaborative relationships across multidisciplinary teams and contribute to a culture of continuous improvement### What they are looking for* Demonstrated experience leading service design, human-centred design or innovation projects* Experience planning and facilitating workshops, co-design activities and stakeholder engagement processes* Strong research, discovery and insight generation skills* Experience translating complex information into practical, user-centred solutions* Strong understanding of design thinking, service design and continuous improvement methodologies* Excellent stakeholder engagement, communication and facilitation skills* Ability to work collaboratively across multidisciplinary teams and complex environments* Strong project management and organisational skills* Tertiary qualifications in Design, Human Services, Social Sciences, Innovation, Business or a related discipline, or an equivalent combination of qualifications and experience* Current National Police Clearance and WA Driver's Licence (required)### Working arrangementsThe role is based in East Perth, Western Australia, on a full-time permanent basis. Flexible working arrangements are supported, including working from home.### Pay and benefits* AUD 123,123 per annum + 12% superannuation* Salary packaging benefits of up to AUD 15,900 per annum (tax-free)* Additional 3 days leave per year* Ability to purchase additional leave* Ongoing professional development opportunities* Flexible and family-friendly working conditions## DetailsLocation: Perth, AustraliaOn-site or remote: Hybrid (Perth)Salary: AUD 123,123 - AUD 128,251Sector: Public servicesRole: Service designSeniority: SeniorOrganisation: CharityThis job is listed on the Hard Problems job board, but details come from the employer’s own listing and may have changed — always check the original posting.