Senior Service Designer: Human-Centred Innovation & Impact

Service Design Jobs; Australia; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Tax-free salary packaging up to $18, ?

Novated car leasing

Job summary

BaptistCare is seeking a Senior Service Designer to shape services that are effective, sustainable and human-centred. You will lead service design, map journeys and drive continuous improvement across consumer, employee and community experiences.

Reporting to the Enterprise Service Design Lead, you will collaborate with frontline teams, experts and leaders to uncover opportunities and deliver meaningful change. This is a full-time permanent role based in Australia.

Qualifications

• Experience leading complex service design initiatives.
• Advanced capability in human-centred design and journey mapping.
• Proven ability to translate research into practical outcomes and measurable improvements.

Responsibilities

• Lead service design across diverse streams to improve quality and safety.
• Facilitate co-design workshops and stakeholder engagement.
• Map service journeys and develop implementation-ready solutions from discovery to adoption.

Skills

Service design

Stakeholder engagement

Journey mapping

Facilitation

Systems thinking

Continuous improvement

Human-centred design

Job description

BaptistCare is seeking a Senior Service Designer to shape services that are effective, sustainable and human-centred. You will lead service design, map journeys and drive continuous improvement across consumer, employee and community experiences.

Reporting to the Enterprise Service Design Lead, you will collaborate with frontline teams, experts and leaders to uncover opportunities and deliver meaningful change. This is a full-time permanent role based in Australia.