Service Designer

Colonial Group; Perth; Híbrido; AUD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary packaging up to $15,899 per ann

Meals & entertainment allowance up to$

Parking benefits

Mental health & wellbeing program

Free annual flu vaccinations

Team events

Annual awards night

Retail discounts & gym discounts

Resumo da oferta

Bethanie is seeking a Service Designer to join our People & Transformation team. You will operationalise human-centred design principles to re-imagine employee and customer experiences across a range of initiatives aligned with our Thriving Communities strategic vision.

Reporting to our Manager - Service Design and Digital Enablement, you will collaborate to deeply understand customer needs, co-create solutions, and drive positive change.

Qualificações

• Experience in design thinking and human-centred design within customer experience or service design.
• Experience with agile methodologies: sprints, stand-ups, retrospectives.
• Strong research and analytical skills to translate data into insights.
• Excellent written and verbal communication and clear storytelling.
• Ability to present insights and concepts persuasively.
• Strong interpersonal skills and teamwork ability.
• Experience with Lean and CX projects is advantageous.
• Degree in Business, Design, Service Design or related field is desirable.

Responsabilidades

• Partner with cross-functional teams to co-design care and service delivery solutions that are desirable, feasible and sustainable.
• Apply design thinking to uncover customer and employee insights.
• Develop personas and journey maps to guide design decisions.
• Use interviews, surveys and analytics to validate ideas and shape experiences.
• Facilitate agile transformation with sprints, stand-ups and retrospectives to stay on track.
• Articulate insights and design concepts clearly to stakeholders.

Conhecimentos

Design thinking

Human-centred design

Agile methods

Research & analytics

Communication

Presentation

Teamwork

Lean & CX projects

Formação académica

Tertiary qualification in Business or Design or Service Design

Descrição da oferta de emprego

Be part of something meaningful - help shape the future of aged care at Bethanie.

We are currently seeking a Service Designer to join our People & Transformation team. In this role, you will operationalise human-centred design principles to re-imagine employee and customer experiences across a range of initiatives aligned with our Thriving Communities strategic vision.

• Fixed-term position, 12 month contract - covering parental leave
• Working 0.8FTE at our West Perth support services office. You can work these hours across 4 or 5 days.
• Flexible working arrangements available, including the opportunity to work from home two days per week.

About the role

Reporting to our Manager - Service Design and Digital Enablement, your key focus will be to bring design thinking and agile business transformation practices to life. You'll work collaboratively to deeply understand customer needs, co-create solutions, and drive positive change.

Your responsibilities will include:

• Partner with cross-functional teams to co-design care and service delivery solutions that are desirable, feasible and sustainable.
• Apply design thinking methodologies to uncover customer and employee insights.
• Develop personas and journey maps to guide thoughtful design decisions.
• Use diverse research methods including interviews, surveys and analytics to validate ideas and shape experiences.
• Facilitate agile business transformation conducting sprints, stand-ups, and retrospectives to keep initiatives on track.
• Clearly articulate insights and design concepts, influencing key stakeholders with confidence.

About you

We're looking for a creative, empathetic, and collaborative design thinker who thrives on solving complex challenges and driving meaningful change.

You will bring:

• Experience in design thinking and human-centred design methodologies within customer experience design, service design, or similar roles.
• Experience working with agile methodologies and practices e.g. sprints, stand-ups, retrospectives.
• Strong research and analytical skills, with the ability to transform data into actionable insights.
• Excellent communication skills, both written and verbal.
• Ability to present and articulate insights and design concepts clearly and persuasively.
• Strong interpersonal skills and the ability to work effectively in a team environment.
• Experience with Lean and CX projects will be highly regarded.
• Tertiary qualifications in Business, Design, Service Design, or related fields desirable.

Working with Bethanie

At Bethanie, we're committed to creating a supportive, compassionate workplace where our people and customers can thrive. Alongside a nurturing work environment, you'll also enjoy a range of benefits, including:

• Financial benefits: Salary packaging up to $15,899 per annum for everyday living expenses, plus up to $2,650 per annum for meals and entertainment, and additional benefits for parking - increasing your take-home pay
• Wellbeing benefits: A comprehensive mental health and wellbeing program and free annual flu vaccinations
• Culture and connection: A supportive team environment, regular team events and an annual awards night
• Lifestyle benefits: Retail discounts and savings via FlareHR, and gym membership discounts through Anytime Fitness