Senior Service Delivery Lead - Safeguarding & Pathways

Randstad Pty; Adelaide; In loco; AUD 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

Randstad Pty is partnering with a Federal Government client in the disability sector to fill the EL1 Assistant Director, Service Delivery role. The position delivers safeguarding advice, operational coordination, and risk monitoring at a national scale under a 12-month contract.

You will lead a team managing intake, prioritisation, and workflow allocations to ensure timely, participant-centred safeguarding outcomes, offering expert guidance on complex matters and driving continuous improvement

Competenze

• Lead a high-performing team coordinating safeguarding advice, risk assessment, and operational support.
• Navigate safeguarding matters within disability sector and related risk frameworks.
• Develop and refine operational guidance, processes, and governance.

Mansioni

• Lead, coach, and manage a team responsible for safeguarding advice coordination, risk assessment, and operational support.
• Provide strategic advice on participant pathway stages, cohorts, and SAP CRM/PACE system requirements.
• Support improvements in access and planning processes with expert advice to stakeholders.
• Oversee workflow allocation, team capacity, intake prioritisation, and performance to ensure timely service delivery.
• Provide leadership on complex safeguarding matters and emerging participant risks; report to senior management.
• Drive continuous improvement and operational assurance by developing guidance and governance.

Conoscenze

Leadership

Workflow oversight

Safeguarding & risk expertise

Stakeholder engagement

Continuous improvement

Data-informed decision making

Descrizione del lavoro

Randstad Pty is partnering with a Federal Government client in the disability sector to fill the EL1 Assistant Director, Service Delivery role. The position delivers safeguarding advice, operational coordination, and risk monitoring at a national scale under a 12-month contract.

You will lead a team managing intake, prioritisation, and workflow allocations to ensure timely, participant-centred safeguarding outcomes, offering expert guidance on complex matters and driving continuous improvement