Senior Service Delivery Leader: 50+ Tech Pros, Flexible

00160 Leidos Australia Pty Ltd.; Sydney; Hybrid; AUD 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Flexible Location

Flexible Working (1–2 days per week)

Wellbeing resources and professional/6

Zusammenfassung

Leidos Australia is seeking a Service Delivery Manager to lead mission-critical services for a Defence customer. You will own service health, reliability and performance across complex environments and manage a large multidisciplinary team in a flexible, hybrid setup.

This senior role emphasizes strategy, governance and stakeholder collaboration, with a view to permanent employment. Applicants must be Australian citizens and eligible for security clearance.

Qualifikationen

• Extensive experience leading service delivery in complex, high‑availability environments.
• Advanced knowledge of IT service management including incident, problem, change and availability management.
• Proven ability to shape service strategy, governance and improvement roadmaps.
• Executive communication with senior stakeholders and customers.

Aufgaben

• Own end-to-end health, reliability and performance of production and non-production environments.
• Lead a multidisciplinary team of 50+ professionals across service operations and the helpdesk.
• Shape service strategy, governance framework and continuous improvement roadmap.
• Provide clear guidance to program leaders and stakeholders on risks and decisions.

Kenntnisse

Service delivery leadership

IT service management

Incident management

Executive stakeholder communication

Team leadership

Operational governance

Ausbildung

Bachelor’s degree in IT/Engineering

Tools

ITIL 4

SIAM

DevSecOps

Jobbeschreibung

Leidos Australia is seeking a Service Delivery Manager to lead mission-critical services for a Defence customer. You will own service health, reliability and performance across complex environments and manage a large multidisciplinary team in a flexible, hybrid setup.

This senior role emphasizes strategy, governance and stakeholder collaboration, with a view to permanent employment. Applicants must be Australian citizens and eligible for security clearance.