Senior Service Delivery Lead | 50+ Tech Team | Flexible Location

00160 Leidos Australia Pty Ltd.; Canberra; Vor Ort; AUD 140.000 - 190.000; Vollzeit

Zusammenfassung

Leidos Australia is seeking a Service Delivery Manager for a 12-month fixed term, with view to permanent. Flexible location across Melbourne, Canberra or Sydney, and flexible working 1-2 days per week.

You will lead a multidisciplinary team of 50+ technical professionals, owning the health and performance of production and non-production environments for a Defence-focused portfolio. The role requires extensive experience in IT service management, executive-level communication, and shaping

Qualifikationen

• Extensive experience leading service delivery in high-availability or mission-critical environments.
• Strong knowledge of IT service management practices across incident, problem, change and SLA governance.
• Proven track record shaping service strategy and improvement roadmaps.
• Ability to translate technical risk into actionable decisions for executives.
• Broad technical knowledge across enterprise infrastructure and applications.

Aufgaben

• Own end-to-end health, reliability and performance of production environments.
• Lead a multidisciplinary team of 50+ technical professionals across operations and support.
• Shape service strategy, governance and continual improvement roadmap.
• Provide advice to program leaders and stakeholders, translating risks into actions.

Kenntnisse

Service delivery leadership

IT service management

Governance & reporting

Executive communication

Cross-functional leadership

Customer awareness

Tools

Monitoring tools

Multi-vendor mgmt

Jobbeschreibung

Leidos Australia is seeking a Service Delivery Manager for a 12-month fixed term, with view to permanent. Flexible location across Melbourne, Canberra or Sydney, and flexible working 1-2 days per week.

You will lead a multidisciplinary team of 50+ technical professionals, owning the health and performance of production and non-production environments for a Defence-focused portfolio. The role requires extensive experience in IT service management, executive-level communication, and shaping