Senior Service Delivery Leader – Hybrid (Remote Eligible)
Leidos
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Benefits offered by this job
Job summary
Leidos Australia is seeking a Senior Service Delivery Manager for a 12-month fixed term with view to permanent. You will lead a multidisciplinary team of 50+ technical professionals across Defence programs, driving service reliability and governance.
The role offers flexible location across Melbourne, Canberra or Sydney, with 1-2 days per week remote work. You will shape service strategy, ensuring outcomes align with customer priorities and contractual commitments.
Qualifications
- Extensive service delivery leadership experience in complex high-availability environments.
- Advanced ITIL and service-management practice knowledge across incident, problem, change and availability.
- Proven ability to shape service strategy, governance and improvement roadmaps.
- Strong executive communication and governance paper writing skills.
Responsibilities
- Own end-to-end health, reliability and performance of production and non-production environments.
- Lead a multidisciplinary team of 50+ technical professionals across operations and service desk.
- Shape service strategy, governance framework and continual improvement roadmap using data and insights.
- Provide authoritative guidance to program leaders and senior stakeholders on complex service issues.
Skills
Job description
Leidos Australia is seeking a Senior Service Delivery Manager for a 12-month fixed term with view to permanent. You will lead a multidisciplinary team of 50+ technical professionals across Defence programs, driving service reliability and governance.
The role offers flexible location across Melbourne, Canberra or Sydney, with 1-2 days per week remote work. You will shape service strategy, ensuring outcomes align with customer priorities and contractual commitments.
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