Senior Service Centre Leader — Customer Experience

O'Brien; City of Melbourne; On-site; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Senior leadership

Career progression

Incentives

Employee discounts

Equipment provided

Recognition programs

Volunteer leave

Iconic Australian brand

Job summary

O’Brien Automotive Glass is seeking a people‑first leader to manage the Cranbourne Service Centre, one of our busiest locations. You’ll lead a high‑performing team, strengthen customer and insurer relationships, and keep the centre running smoothly in a fast‑paced environment.

Reporting to the Network Area Manager, you’ll coach your team, monitor KPIs and budgets, drive safety and continuous improvement, and foster a culture of service excellence across the centre and its partners.

Qualifications

• Experience as a people leader, with strengths in coaching and performance management.
• Strong communication and stakeholder management skills.
• Confidence using systems and analysing operational data.
• A collaborative, engaging leadership style.
• Commitment to operational excellence and business growth.
• Automotive industry experience (highly regarded but not essential).

Responsibilities

• Leading, coaching and inspiring your team
• Delivering exceptional customer service
• Managing key relationships with customers, insurers and suppliers
• Overseeing daily and weekly scheduling in a fast‑moving environment
• Monitoring performance, KPIs and budgets
• Driving safety, quality and continuous improvement
• Building a positive, high‑performance culture

Skills

People leadership

Coaching

Communication

Stakeholder management

Data analysis

Team building

Operational excellence

Change leadership

Job description

O’Brien Automotive Glass is seeking a people‑first leader to manage the Cranbourne Service Centre, one of our busiest locations. You’ll lead a high‑performing team, strengthen customer and insurer relationships, and keep the centre running smoothly in a fast‑paced environment.

Reporting to the Network Area Manager, you’ll coach your team, monitor KPIs and budgets, drive safety and continuous improvement, and foster a culture of service excellence across the centre and its partners.