Service Centre Manager

O'Brien Glass Industries Limited; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Laptop provided

Phone provided

Uniform provided

Employee discounts

Job summary

O’Brien Glass Industries Limited is seeking an experienced, people‑driven leader to manage our Cranbourne Service Centre—one of our busiest locations. You will lead a high‑performing team, strengthen customer and insurer relationships and drive continuous improvement in a fast‑paced environment.

You’ll be supported by an experienced Network Area Manager and leadership team focused on your growth, with a strong emphasis on safety, quality and service excellence across a trusted national brand.

Qualifications

• Experience leading and developing teams in a fast‑paced environment.
• Strong communication and stakeholder management across customers, insurers and suppliers.
• Ability to analyse operational data and drive improvements.

Responsibilities

• Leading, coaching and inspiring your team
• Delivering exceptional customer service
• Managing key relationships with customers, insurers and suppliers
• Overseeing daily and weekly scheduling in a fast-moving environment
• Monitoring performance, KPIs and budgets
• Driving safety, quality and continuous improvement
• Building a positive, high-performance culture

Skills

People leadership

Customer service

Stakeholder mgmt

Data analysis

Operations planning

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. – Lead a high‑performing team. Shape customer experience. Grow with a trusted national brand. O’Brien® Automotive Glass is looking for an experienced, people‑driven leader to manage our Cranbourne Service Centre — one of our busiest and most dynamic locations. If you thrive in a fast‑paced, hands‑on environment and love developing teams, this is your next career move.

Why You’ll Love This Role

You’ll be the heartbeat of a high‑volume operation — leading a dedicated team, strengthening customer and insurer relationships, and keeping the centre running smoothly every day. You’ll also be supported by an experienced Network Area Manager and a leadership team committed to your growth.

What You’ll Be Doing

• Leading, coaching and inspiring your team
• Delivering exceptional customer service
• Managing key relationships with customers, insurers and suppliers
• Overseeing daily and weekly scheduling in a fast‑moving environment
• Monitoring performance, KPIs and budgets
• Driving safety, quality and continuous improvement
• Building a positive, high‑performance culture

About You

You’re a people‑first leader with energy, initiative and a genuine passion for customer experience. You thrive in a busy, hands‑on environment and know how to influence, motivate and build strong teams. You’ll bring:

• Experience as a people leader, with strengths in coaching and performance management
• Strong communication and stakeholder management skills
• Confidence using systems and analysing operational data
• A collaborative, engaging leadership style
• Commitment to operational excellence and business growth
• Automotive industry experience (highly regarded but not essential)

What’s In It For You

• Supportive senior leadership team Ongoing learning, development and career progression Incentive program based on performance Employee discounts across O’Brien® and partner brands Laptop, phone and uniform provided Recognition and reward programs Community service and volunteering leave Be part of an iconic Australian brand

Must have full Australian working rights.

At O’Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O’Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.

Founded in February 1924 by Frank G. O’Brien on Allen Street, Waterloo, O’Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‑being. Over the years, we’ve grown to become Australia’s leading vehicle glass repair and replacement company. Today, O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers.

Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. Our expertise extends beyond vehicles - since 1924, O’Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer.

In 2018 O’Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia.

O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents. At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.