Service Centre Leader — Drive Customer Experience & Growth

O; Newcastle City Council; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Incentive program

Employee discounts

Laptop and phone provided

Uniform provided

Recognition programs

Volunteering leave

Career progression

Job summary

O’Brien Automotive Glass is seeking an experienced Service Centre Manager to lead our Lambton Service Centre, one of the busiest locations. You will coach a high‑performing team, deliver exceptional customer service, and manage relationships with customers, insurers and suppliers in a fast‑paced environment.

You’ll work with the Network Area Manager, monitor KPIs and budgets, drive safety and continuous improvement, and help grow the business while maintaining a positive, coaching culture.

Qualifications

• Experience as a people leader with coaching and performance management.
• Strong communication and stakeholder management skills.
• Confidence using systems and analysing operational data.
• A collaborative, engaging leadership style.
• Commitment to operational excellence and business growth.
• Automotive industry experience is highly regarded.

Responsibilities

• Lead, coach and inspire the service team.
• Deliver exceptional customer service.
• Manage relationships with customers, insurers and suppliers.
• Oversee daily and weekly scheduling in a fast-paced environment.
• Monitor performance, KPIs and budgets.
• Drive safety, quality and continuous improvement.
• Build a positive, high-performance culture.

Skills

People leadership

Coaching & performance

Stakeholder management

Analytical skills

Operational excellence

Job description

O’Brien Automotive Glass is seeking an experienced Service Centre Manager to lead our Lambton Service Centre, one of the busiest locations. You will coach a high‑performing team, deliver exceptional customer service, and manage relationships with customers, insurers and suppliers in a fast‑paced environment.

You’ll work with the Network Area Manager, monitor KPIs and budgets, drive safety and continuous improvement, and help grow the business while maintaining a positive, coaching culture.