Service Centre Manager

O'Brien Group; City of Melbourne; Remote; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee discounts across O’Brien and,

Laptop and phone provided

Uniform provided

Recognition programs

Volunteer leave / community service

Job summary

O’Brien Automotive Glass in Cranbourne seeks a Service Centre Manager to lead a high‑performing team, drive customer experience and strengthen insurer relationships. You will manage daily scheduling, monitor KPIs, and guide safety and continuous improvement initiatives in a dynamic, high‑volume service centre.

The role demands a people‑first leader with coaching expertise, strong communication, and a data-driven mindset.

Qualifications

• Experience as a people leader with strengths in coaching and performance management.
• Strong communication and stakeholder management skills.
• Confidence using systems and analysing operational data.
• A collaborative, engaging leadership style.
• Commitment to operational excellence and business growth.
• Automotive industry experience (highly regarded but not essential).

Responsibilities

• Leading, coaching and inspiring your team.
• Delivering exceptional customer service.
• Managing key relationships with customers, insurers and suppliers.
• Overseeing daily and weekly scheduling in a fast-moving environment.
• Monitoring performance, KPIs and budgets.
• Driving safety, quality and continuous improvement.
• Building a positive, high-performance culture.

Skills

People leadership

Customer service

Stakeholder management

Operations analytics

Communication

Job description

## Service Centre ManagerApply: AU Cranbourne: Full time: Posted 10 Days Ago: End Date: October 15, 2026 (18 days left to apply): JR74553Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.--**Lead a high‐performing team. Shape customer experience. Grow with a trusted national brand.**O’Brien Automotive Glass is looking for an experienced, people‐driven leader to manage our **Cranbourne Service Centre — one of our busiest and most dynamic locations**. If you thrive in a fast‐paced, hands‐on environment and love developing teams, this is your next career move.## ## **Why You’ll Love This Role**You’ll be the heartbeat of a high‐volume operation — leading a dedicated team, strengthening customer and insurer relationships, and keeping the centre running smoothly every day.You’ll also be supported by an experienced Network Area Manager and a leadership team committed to your growth.## ## **What You’ll Be Doing*** Leading, coaching and inspiring your team* Delivering exceptional customer service* Managing key relationships with customers, insurers and suppliers* Overseeing daily and weekly scheduling in a fast‐moving environment* Monitoring performance, KPIs and budgets* Driving safety, quality and continuous improvement* Building a positive, high‐performance culture## ## **About You**You’re a **people‐first leader** with energy, initiative and a genuine passion for customer experience. You thrive in a busy, hands‐on environment and know how to influence, motivate and build strong teams.You’ll bring:* Experience as a people leader, with strengths in coaching and performance management* Strong communication and stakeholder management skills* Confidence using systems and analysing operational data* A collaborative, engaging leadership style* Commitment to operational excellence and business growth* Automotive industry experience (highly regarded but not essential)## ## **What’s In It For You*** Supportive senior leadership team* Ongoing learning, development and career progression* Incentive program based on performance* Employee discounts across O’Brien and partner brands* Laptop, phone and uniform provided* Recognition and reward programs* Community service and volunteering leave* Be part of an iconic Australian brand## ## **Ready to Lead With Us?**If you’re passionate about people, customer experience and operational success, we’d love to hear from you.**Apply now and take the next step in your leadership career with O’Brien Automotive Glass.****Must have full Australian working rights.**