Service Centre Manager

O'Brien; Newcastle City Council; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Laptop

Phone

Uniform

Employee discounts

Career progression

Community service leave

Job summary

O’Brien Automotive Glass is seeking a committed, people-first leader to manage the Lambton Service Centre in Newcastle. You will lead a busy, hands-on operation, develop teams and drive exceptional customer service for our customers and insurers.

You’ll be supported by an experienced leadership team, with opportunities for growth and learning. Must have full Australian working rights. O’Brien is part of Belron, a world leader in vehicle glass services.

Qualifications

• Experience leading and coaching large teams.
• Strong communication and stakeholder management skills.
• Confidence using systems and analyzing operational data.
• Collaborative leadership and commitment to growth.

Responsibilities

• Lead, coach and inspire the team to achieve KPIs.
• Deliver exceptional customer service and insurer relations.
• Manage relationships with customers, insurers and suppliers.
• Oversee daily scheduling in a fast-paced environment.
• Monitor performance, KPIs and budgets.
• Drive safety, quality and continuous improvement.
• Build a high-performance culture.

Skills

People leadership

Coaching

Stakeholder management

Operational data analysis

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Lead a high‑performing team. Shape customer experience. Grow with a trusted national brand.

O’Brien® Automotive Glass is looking for an experienced, people‑driven leader to manage our Lambton Service Centre — one of our busiest and most dynamic locations. If you thrive in a fast‑paced, hands‑on environment and love developing teams, this is your next career move.

Why You’ll Love This Role

You’ll be the heartbeat of a high‑volume operation — leading a dedicated team, strengthening customer and insurer relationships, and keeping the centre running smoothly every day.

You’ll also be supported by an experienced Network Area Manager and a leadership team committed to your growth.

What You’ll Be Doing

• Leading, coaching and inspiring your team

• Delivering exceptional customer service

• Managing key relationships with customers, insurers and suppliers

• Overseeing daily and weekly scheduling in a fast‑moving environment

• Monitoring performance, KPIs and budgets

• Driving safety, quality and continuous improvement

• Building a positive, high‑performance culture

About You

You’re a people‑first leader with energy, initiative and a genuine passion for customer experience. You thrive in a busy, hands‑on environment and know how to influence, motivate and build strong teams.

You’ll bring:

• Experience as a people leader, with strengths in coaching and performance management

• Strong communication and stakeholder management skills

• Confidence using systems and analysing operational data

• A collaborative, engaging leadership style

• Commitment to operational excellence and business growth

• Automotive industry experience (highly regarded but not essential)

What’s In It For You

• Supportive senior leadership team

• Ongoing learning, development and career progression

• Incentive program based on performance

• Employee discounts across O’Brien® and partner brands

• Laptop, phone and uniform provided

• Recognition and reward programs

• Community service and volunteering leave

• Be part of an iconic Australian brand

Ready to Lead With Us?

If you’re passionate about people, customer experience and operational success, we’d love to hear from you.

Must have full Australian working rights.

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien® is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy:To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.