Service Centre Manager

O; Newcastle City Council; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Incentive program

Employee discounts

Laptop and phone provided

Uniform provided

Recognition programs

Volunteering leave

Career progression

Job summary

O’Brien Automotive Glass is seeking an experienced Service Centre Manager to lead our Lambton Service Centre, one of the busiest locations. You will coach a high‑performing team, deliver exceptional customer service, and manage relationships with customers, insurers and suppliers in a fast‑paced environment.

You’ll work with the Network Area Manager, monitor KPIs and budgets, drive safety and continuous improvement, and help grow the business while maintaining a positive, coaching culture.

Qualifications

• Experience as a people leader with coaching and performance management.
• Strong communication and stakeholder management skills.
• Confidence using systems and analysing operational data.
• A collaborative, engaging leadership style.
• Commitment to operational excellence and business growth.
• Automotive industry experience is highly regarded.

Responsibilities

• Lead, coach and inspire the service team.
• Deliver exceptional customer service.
• Manage relationships with customers, insurers and suppliers.
• Oversee daily and weekly scheduling in a fast-paced environment.
• Monitor performance, KPIs and budgets.
• Drive safety, quality and continuous improvement.
• Build a positive, high-performance culture.

Skills

People leadership

Coaching & performance

Stakeholder management

Analytical skills

Operational excellence

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.-Service Centre Manager – Lead a High‑Performing Team at Our Busy Lambton CentreLead a high‑performing team. Shape customer experience. Grow with a trusted national brand.O’Brien Automotive Glass is looking for an experienced, people‑driven leader to manage our Lambton Service Centre — one of our busiest and most dynamic locations .If you thrive in a fast‑paced, hands‑on environment and love developing teams, this is your next career move.Why You’ll Love This RoleYou’ll be the heartbeat of a high‑volume operation — leading a dedicated team, strengthening customer and insurer relationships, and keeping the centre running smoothly every day.You’ll also be supported by an experienced Network Area Manager and a leadership team committed to your growth.What You’ll Be DoingLeading, coaching and inspiring your teamDelivering exceptional customer serviceManaging key relationships with customers, insurers and suppliersOverseeing daily and weekly scheduling in a fast‑moving environmentMonitoring performance, KPIs and budgetsDriving safety, quality and continuous improvementBuilding a positive, high‑performance cultureAbout YouYou’re a people‑first leader with energy, initiative and a genuine passion for customer experience. You thrive in a busy, hands‑on environment and know how to influence, motivate and build strong teams.You’ll bring:Experience as a people leader, with strengths in coaching and performance managementStrong communication and stakeholder management skillsConfidence using systems and analysing operational dataA collaborative, engaging leadership styleCommitment to operational excellence and business growthAutomotive industry experience (highly regarded but not essential)What’s In It For YouSupportive senior leadership teamOngoing learning, development and career progressionIncentive program based on performanceEmployee discounts across O’Brien and partner brandsLaptop, phone and uniform providedRecognition and reward programsCommunity service and volunteering leaveBe part of an iconic Australian brandReady to Lead With Us?If you’re passionate about people, customer experience and operational success, we’d love to hear from you.Apply now and take the next step in your leadership career with O’Brien Automotive Glass.Must have full Australian working rights.-If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!At O'Brien , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continentsPrivacy: To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use .Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.