Senior Service Advisor — Lead Service Team & Career Growth

South West Auto Group; Warrnambool; On-site; AUD 70,000 - 90,000; Full time

Job summary

Warrnambool Toyota is seeking a Senior Service Advisor to lead the Service Department, balancing customer experience, workshop efficiency and team performance. The role offers a clear pathway to progression within the automotive industry.

You will coordinate day-to-day service operations, coach Advisors, manage warranty processes and ensure Toyota quality standards are met, all while driving strong business results and customer satisfaction.

Qualifications

• Ambitious, commercially minded professional seeking progressing role beyond frontline customer service.
• Experience as a Service Advisor, Workshop Controller or similar is valued.
• Ability to lead, influence and motivate a team with strong communication skills.
• Focused on achieving targets, KPIs and measurable business results.

Responsibilities

• Manage customer relationships from booking through to vehicle delivery.
• Coordinate and schedule workshop workloads to maximise productivity.
• Impact workshop capacity, open repair orders and work-in-progress.
• Coach and mentor Service Advisors.
• Handle escalated customer concerns and deliver exceptional outcomes.
• Oversee warranty processes and meet manufacturer requirements.
• Maintain high standards of quality, safety and customer satisfaction.
• Contribute to Toyota quality standards achievement.

Skills

Leadership

Communication

Customer focus

Team motivation

KPI tracking

Organisation

Job description

Warrnambool Toyota is seeking a Senior Service Advisor to lead the Service Department, balancing customer experience, workshop efficiency and team performance. The role offers a clear pathway to progression within the automotive industry.

You will coordinate day-to-day service operations, coach Advisors, manage warranty processes and ensure Toyota quality standards are met, all while driving strong business results and customer satisfaction.