Senior School Social Media Lead & Advisor

Apply; Sydney; On-site; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Salary sacrificing superannuation

Flex Leave entitlements

Career advancement opportunities

Job summary

NSW Department of Education seeks a Senior School Social Media Advisor to lead the social media support for NSW public schools, including account setup, recovery, security and moderation. You will manage sensitive issues and develop practical policy guidance and training to help schools manage social media safely and effectively.

You will build strong relationships with schools and stakeholders, delivering responsive, high‑quality support.

Qualifications

• Demonstrated experience in social media platform administration, account governance and moderation.
• Strong customer service focus, with the ability to provide responsive, practical and solutions‑focused support.
• Demonstrated ability to interpret complex policy and technical information and translate it into clear, practical and actionable advice for stakeholders at all capability levels.
• Experience leading or mentoring staff, managing competing priorities and supporting capability development.
• Current and valid Driver Licence and willingness to travel between work sites.
• Current and valid Working with Children Check (WWCC) Clearance for paid employment.

Responsibilities

• Lead social media support for NSW public schools, including account setup, recovery, security and moderation.
• Manage sensitive social media issues, including harmful content, impersonation, privacy breaches and escalations.
• Develop practical policy guidance, training and resources to help schools manage social media safely and effectively.
• Build strong relationships with schools and key stakeholders to deliver responsive, high‑quality support.
• Lead a team providing expert advice, practical support and training to strengthen schools’ social media capability.
• Provide technical support and practical guidance to sharing best practice and navigating complex issues for school communities.

Skills

Social media management

Policy interpretation

Team leadership

Customer service

Stakeholder engagement

Education

Tertiary qualifications in social media management or related field

Tools

CMS

Social media analytics tools

Job description

NSW Department of Education seeks a Senior School Social Media Advisor to lead the social media support for NSW public schools, including account setup, recovery, security and moderation. You will manage sensitive issues and develop practical policy guidance and training to help schools manage social media safely and effectively.

You will build strong relationships with schools and stakeholders, delivering responsive, high‑quality support.