Hybrid Tv & Online Content Producer (Development)

Special Broadcasting Service (Sbs) Australia; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

NSW Department of Education in Parramatta is seeking a Senior School Social Media Advisor to lead social media support for NSW public schools, including account setup, recovery, security and moderation.

You will manage sensitive social media issues and develop practical policy guidance, training, and resources to help schools manage social media safely and effectively. A key responsibility is building strong relationships with schools and stakeholders to deliver high-quality support.

Qualifications

• Demonstrated experience in social media platform administration and moderation.
• Strong customer service focus and the ability to provide practical support.
• Ability to interpret complex policy and technical information into actionable advice.

Responsibilities

• Lead social media support for NSW public schools, including account setup, recovery, security and moderation.
• Manage sensitive social media issues, including harmful content, impersonation, privacy breaches and escalations.
• Develop practical policy guidance, training and resources to help schools manage social media safely and effectively.
• Build strong relationships with schools and key stakeholders to deliver responsive, high-quality support.
• Lead a team providing expert advice, practical support and training to strengthen schools’ social media capability.

Skills

Social media administration

Account governance

Moderation

Customer service

Education

Tertiary qualifications in social media management

Job description

At the NSW Department of Education , we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

Parramatta with flexible working arrangements available

Salary ranging from $133,348 - $146,945 per annum, plus employer's contribution to superannuation and annual leave loading.

About the role

Lead social media support for NSW public schools, including account setup, recovery, security and moderation.

Manage sensitive social media issues, including harmful content, impersonation, privacy breaches and escalations.

Develop practical policy guidance, training and resources to help schools manage social media safely and effectively.

Build strong relationships with schools and key stakeholders to deliver responsive, high-quality support.

As Senior School Social Media Advisor, you’ll play a key role in helping NSW public schools use social media safely, confidently and effectively. You’ll lead a team providing expert advice, practical support and training to strengthen schools’ social media capability. From providing technical support and practical guidance to sharing best practice and navigating complex issues, you’ll help schools connect with their communities and manage their social media presence with confidence.

Demonstrated experience in social media platform administration, account governance and moderation, including resolving complex and highly sensitive social media issues.

Strong customer service focus, with the ability to provide responsive, practical and solutions-focused support.

Demonstrated ability to interpret complex policy and technical information and translate it into clear, practical and actionable advice for stakeholders at all capability levels.

Experience leading or mentoring staff, managing competing priorities and supporting capability development.

Tertiary qualifications and/or demonstrated experience in social media management and community moderation.

Current and valid Driver Licence and willingness to travel between work sites.

Current and valid Working with Children Check (WWCC) Clearance for paid employment.

Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading.

Flex Leave entitlements, generous holidays & leave conditions.

Opportunities for advancement and mobility across the Department to support your career growth.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage .

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage .

NSWRL is an equal opportunity employer.

Applicants must be legally entitled to work in Australia.

NSWRL reviews applications as they are received and applicants are encouraged to apply early in the event that applications for this role close earlier than is advertised.

NSWRL is committed to providing a child-safe environment where children and young people are safe, feel safe, and their voices are heard about decisions that affect their lives. NSWRL has strong recruitment procedures with extensive screening of applicants including reference checks, identity checks and Working with Children checks to ensure the safest and most suitable people work with us.

Applications for this position close on Monday 2 November 2026.