Senior School Social Media Advisor

NSW Department of Education; Parramatta; On-site; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible working arrangements

35 hour working week

Annual leave loading

Opportunities for advancement andmob​l

Career mobility across the Department

Job summary

The NSW Department of Education invites applications for a Senior School Social Media Adviser based in Parramatta. You will lead social media support for NSW public schools, including account setup, recovery, security and moderation, and build strong relationships with schools and key stakeholders to deliver high‑quality support.

You’ll oversee a team delivering expert advice, practical guidance and training to strengthen schools’ social media capability, help manage sensitive issues, and

Qualifications

• Tertiary qualifications and/or demonstrated experience in social media management and community moderation.
• Current and valid Driver Licence and willingness to travel between work sites
• Current and valid Working with Children Check (WWCC) Clearance for paid employment
• Commitment to the Department’s values and public education

Responsibilities

• Lead social media support for NSW public schools, including account setup, recovery, security and moderation.
• Manage sensitive social media issues, including harmful content, impersonation, privacy breaches and escalations.
• Develop practical policy guidance, training and resources to help schools manage social media safely and effectively.
• Build strong relationships with schools and key stakeholders to deliver responsive, high-quality support.

Skills

Social media management

Community moderation

Policy interpretation

Stakeholder communication

Team leadership

Education

Tertiary qualifications in social media management

Experience in social media management

Job description

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Job Category: Media, publicity and communications

Employment Fill Type: Permanent (Ongoing)

Location: Parramatta, NSW, AU, 2150

Senior School Social Media Adviser

At the NSW Department of Education , we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

About the role

• Lead social media support for NSW public schools, including account setup, recovery, security and moderation.
• Manage sensitive social media issues, including harmful content, impersonation, privacy breaches and escalations.
• Develop practical policy guidance, training and resources to help schools manage social media safely and effectively.
• Build strong relationships with schools and key stakeholders to deliver responsive, high-quality support.

As Senior School Social Media Advisor, you’ll play a key role in helping NSW public schools use social media safely, confidently and effectively. You’ll lead a team providing expert advice, practical support and training to strengthen schools’ social media capability. From providing technical support and practical guidance to sharing best practice and navigating complex issues, you’ll help schools connect with their communities and manage their social media presence with confidence.

About you

• Demonstrated experience in social media platform administration, account governance and moderation, including resolving complex and highly sensitive social media issues.
• Strong customer service focus, with the ability to provide responsive, practical and solutions-focused support.
• Demonstrated ability to interpret complex policy and technical information and translate it into clear, practical and actionable advice for stakeholders at all capability levels.
• Experience leading or mentoring staff, managing competing priorities and supporting capability development.
• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Tertiary qualifications and/or demonstrated experience in social media management and community moderation
• Current and valid Driver Licence and willingness to travel between work sites
• Current and valid Working with Children Check (WWCC) Clearance for paid employment
• Demonstrated understanding of and commitment to the value of public education .

Benefits

• Salaryranging from $133,348 - $146,945 per annum,plus employer's contribution to superannuation and annual leave loading.
• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

Closing date: 9 November 2026 at 11:59pm.

For role enquiries please contact Rocky Rosebery at [e-mail]

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage .