Sem Senior Manager

Apply; Sydney; Presencial; AUD 95.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary sacrificing superannuation

Flex Leave entitlements

Career advancement opportunities

Descripción de la vacante

NSW Department of Education seeks a Senior School Social Media Advisor to lead the social media support for NSW public schools, including account setup, recovery, security and moderation. You will manage sensitive issues and develop practical policy guidance and training to help schools manage social media safely and effectively.

You will build strong relationships with schools and stakeholders, delivering responsive, high‑quality support.

Formación

• Demonstrated experience in social media platform administration, account governance and moderation.
• Strong customer service focus, with the ability to provide responsive, practical and solutions‑focused support.
• Demonstrated ability to interpret complex policy and technical information and translate it into clear, practical and actionable advice for stakeholders at all capability levels.
• Experience leading or mentoring staff, managing competing priorities and supporting capability development.
• Current and valid Driver Licence and willingness to travel between work sites.
• Current and valid Working with Children Check (WWCC) Clearance for paid employment.

Responsabilidades

• Lead social media support for NSW public schools, including account setup, recovery, security and moderation.
• Manage sensitive social media issues, including harmful content, impersonation, privacy breaches and escalations.
• Develop practical policy guidance, training and resources to help schools manage social media safely and effectively.
• Build strong relationships with schools and key stakeholders to deliver responsive, high‑quality support.
• Lead a team providing expert advice, practical support and training to strengthen schools’ social media capability.
• Provide technical support and practical guidance to sharing best practice and navigating complex issues for school communities.

Conocimientos

Social media management

Policy interpretation

Team leadership

Customer service

Stakeholder engagement

Educación

Tertiary qualifications in social media management or related field

Herramientas

CMS

Social media analytics tools

Descripción del empleo

At the NSW Department of Education , we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

Senior School Social Media Advisor

Lead social media support for NSW public schools, including account setup, recovery, security and moderation.

Manage sensitive social media issues, including harmful content, impersonation, privacy breaches and escalations.

Develop practical policy guidance, training and resources to help schools manage social media safely and effectively.

Build strong relationships with schools and key stakeholders to deliver responsive, high‑quality support.

As Senior School Social Media Advisor, you’ll play a key role in helping NSW public schools use social media safely, confidently and effectively. You’ll lead a team providing expert advice, practical support and training to strengthen schools’ social media capability. From providing technical support and practical guidance to sharing best practice and navigating complex issues, you’ll help schools connect with their communities and manage their social media presence with confidence.

• Demonstrated experience in social media platform administration, account governance and moderation, including resolving complex and highly sensitive social media issues.
• Strong customer service focus, with the ability to provide responsive, practical and solutions‑focused support.
• Demonstrated ability to interpret complex policy and technical information and translate it into clear, practical and actionable advice for stakeholders at all capability levels.
• Experience leading or mentoring staff, managing competing priorities and supporting capability development.
• Tertiary qualifications and/or demonstrated experience in social media management and community moderation.
• Current and valid Driver Licence and willingness to travel between work sites.
• Current and valid Working with Children Check (WWCC) Clearance for paid employment.

• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading.
• Flex Leave entitlements, generous holidays & leave conditions.
• Opportunities for advancement and mobility across the Department to support your career growth.

Professional

• Minimum 2 years of experience managing social media for schools or education organisations.
• Strong communication skills, including the ability to engage with students, teachers, parents and external stakeholders.
• Experience with policy development, change management and training delivery.
• Knowledge of New South Wales education policy and resource allocation frameworks.
• Proficiency with social media analytics tools, CMS, and content management platforms.

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to help you shine, please reach out to the contact person for this recruitment.

All applicants must be legally entitled to work in Australia (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

Applications for this position close on Monday 2 November 2026.

NSWRL is not accepting applications from agencies for this position.

NSWRL is an equal opportunity employer.

Applicants must be legally entitled to work in Australia.

NSWRL reviews applications as they are received and applicants are encouraged to apply early in the event that applications for this role close earlier than advertised.

NSWRL is committed to providing a child‑safe environment where children and young people are safe, feel safe, and their voices are heard about decisions that affect their lives. NSWRL has strong recruitment procedures with extensive screening of applicants including reference checks, identity checks and Working with Children checks to ensure the safest and most suitable people work with us.