Senior Scheduler - Community Home Care

HammondCare; Penrith City Council; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Professional development

Job summary

HammondCare in Penrith is seeking a Senior Scheduler to develop and manage forecasted rosters for our Home Care services. You will balance client needs, workforce availability, and continuity of care, while partnering with Care Team Leaders for planning and growth.

This hybrid role offers 3 days in the Penrith office and 2 days from home after training, with a focus on continuous improvement and service excellence.

Qualifications

• Significant experience in rostering/scheduling.
• Experience in aged care, healthcare or community services.
• Strong stakeholder management and communication skills.
• Attention to detail with complex data.

Responsibilities

• Create and dispatch forecasted rosters for Home Care services.
• Optimise workforce utilisation while maintaining continuity of care.
• Liaise with clients on scheduling changes and preferences.
• Identify workforce gaps and support recruitment and planning.
• Monitor scheduling performance and service quality outcomes.
• Resolve scheduling conflicts and operational issues.
• Generate and analyse reports using scheduling systems and Power BI.
• Contribute to continuous improvement in service delivery.

Skills

Organised

Analytical thinking

Rostering

Stakeholder management

Excel

Tools

Power BI

Job description

Are you an experienced scheduler who thrives on solving complex rostering challenges while making a genuine difference in people's lives?

At HammondCare, our passion is improving the quality of life for people in need. As a leading provider of aged care and community services, we're looking for a Senior Scheduler to join our Home Care team and play a pivotal role in ensuring our clients receive consistent, high-quality care from the right people at the right time.

About the Role

As a Senior Scheduler, you'll be responsible for developing and managing forecasted rosters across our Home Care southwestern services, balancing client needs, workforce availability, continuity of care, and operational efficiency. You'll act as a key point of contact for clients requiring schedule adjustments and work closely with Care Team Leaders to support workforce planning and service growth

This is a hybrid position, offering the flexibility to work 3 days in the Penrith office and 2 days from home following your training period.

Key Responsibilities

• Create, refine and dispatch forecasted rosters for Home Care services
• Optimise workforce utilisation while maintaining continuity of care
• Liaise with clients regarding scheduling changes and care team preferences
• Identify workforce gaps and support recruitment and workforce planning activities
• Monitor scheduling performance, utilisation, roster efficiency and service quality outcomes
• Resolve scheduling conflicts, workforce shortages and operational issues
• Generate and analyse reports using scheduling systems and Power BI
• Contribute to continuous improvement initiatives that enhance service delivery and customer experience

About You

• You are a highly organised and analytical scheduling professional who can confidently manage competing priorities in a fast-paced environment.
• Ideally, you'll bring:
• Significant experience in a rostering or scheduling role
• Previous experience in aged care, healthcare, community services or a related industry
• Strong stakeholder management and communication skills
• Excellent problem-solving and decision-making capabilities
• High attention to detail and the ability to work with complex data
• Advanced administration and Microsoft Office skills, particularly Excel
• Experience working across multiple sites or service locations
• A proactive mindset with a focus on continuous improvement
• A current driver's licence and willingness to travel when required

Why Join HammondCare?

• Hybrid working model with a balance of office and home-based work
• Be part of a values-driven organisation with a strong community impact
• Supportive and collaborative team environment
• Opportunities for professional development and career growth
• Make a meaningful difference to older Australians every day
• Work for an organisation recognised for innovation and excellence in aged and community care