Scheduler

HammondCare; Penrith City Council; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Bonus schemes

Employee Assistance Program

Job summary

HammondCare is seeking a dedicated Roster Coordinator for our Hammondville office to manage afternoon shifts (12pm–8pm) on a 12‑month maximum term contract. The role focuses on rostering for Home Care Workers, ensuring client care is delivered with consistency and efficiency.

You will work within a centralised support team, maintaining accurate staff data and coordinating rounds to balance hours and coverage. Applicants with strong organisational and communication skills will excel.

Qualifications

• Experience or qualifications in customer service, scheduling/rostering, data analytics or call centre.
• Excellent time management and the ability to meet multiple deadlines.
• Attention to detail and accuracy in data handling.
• Strong communication and coordination skills.
• Experience in a similar role preferred.

Responsibilities

• Provide scheduling services for HammondAtHome clients and care workers.
• Efficiently manage and administer client and staff schedules, ensuring fairness and contracted hours.
• Maintain up‑to‑date data on care worker information and participate in centralised support team activities.

Skills

Scheduling/rostering

Customer service

Data analytics

Time management

Communication

Problem solving

Job description

Provide, maintain and create the rostering/schedule for our Home Care Workers, to ensure our clients are properly cared for.

• 12 month, full time - max term, maternity leave position, 12pm- 8pm
• Maximise your take-home pay with NFP salary packaging
• Enjoy a work-life balance with set shifts and hours, Monday to Friday

What's involved in the role?

Full Time, maximum term 12 month contract for an experienced Roster Coordinator in our Hammondville office to work our afternoon shift 12pm - 8pm.

• The role of Roster Coordinator (known internally as a Scheduler) works to providing scheduling services to all HammondAtHome
• The Scheduler will efficiently manage and administer client and staff schedules. This will include ensuring rounds are set up with consideration to consistency, efficiency and fairness, whilst maintaining care worker contracted hours.
• Actively and cooperatively participate as a member of the centralised support team and provide system and staff administration by maintaining up-to-date data on care worker information.

What do you need to apply?

• Demonstrated experience and/or qualifications in customer service, scheduling/rostering, data analytics or call centre
• Exceptional time management skills and the ability to manage multiple deadlines
• Demonstrated experience in a similar role with a high level of attention to detail
• You’re a natural problem solver and has outstanding communication and coordination skills

Culture

HammondCare At Home has a relationship-based approach to care, and our team members take the time to fully understand the individual needs of every person we care for.

Benefits - What’s in it for you?

• Maximise your take-home pay with salary packaging
• Paid Bonus Schemes e.g. Refer a Friend
• Employee Assistance Program (EAP)

All short-listed applicants for these positions will be asked to consent to a criminal record checks and reference checks.