Senior Salesforce Platform Lead — Remote, AI-Ready

Employment Hero; Sydney; Remote; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Remote Work

Cutting-edge Tools

Ambitious Environment

Equity

Parental leave

WFH office expense budget

Learning & development opportunities

Global Gathering

Job summary

Employment Hero seeks a Salesforce Platform Manager to own the global Salesforce ecosystem, ensuring scalability, AI readiness, and alignment with business priorities. The role directly supports GTM, CX, and Finance with measurable commercial value.

You will lead Admins, Developers, and Tech Leads, drive a multi-year roadmap, manage two-week sprints, and govern backlog while collaborating with sales and cross-functional teams to deliver impactful results.

Qualifications

• Substantial experience leading and managing Salesforce platforms within fast-scaling SaaS scale-up environments.
• Proven track record in direct people management and mentoring technical teams (Admins, Developers, Tech Leads).
• Agile and outcome-driven with a focus on delivering commercial impact.

Responsibilities

• Maintain ownership, architecture, and strategic health of the Salesforce ecosystem.
• Lead and develop a high-performing Salesforce team and transition to a product delivery model.
• Define and execute a multi-year Salesforce roadmap aligned with GTM, CX, Product, and Finance OKRs.
• Manage workloads, sprint planning, and balance strategic initiatives with BAU work.
• Improve intake, prioritization, and backlog governance for user experience and capacity health.
• Gatekeep with sales and cross-functional stakeholders; manage expectations and scope.
• Drive 360° customer view by making Salesforce the central source of truth for data.
• Ensure AI-readiness by integrating native or external AI workflows and automation.
• Oversee vendor relationships, licensing, renewals, and optimization.

Skills

Salesforce leadership

Agile leadership

Team mentoring

Stakeholder management

Platform governance

AI enablement

Multi-region SaaS

Cloud integrations

Tools

Salesforce

Sales Cloud

Service Cloud

Experience Cloud

CPQ

Zuora

Marketing Cloud

Data Cloud

Einstein AI

Job description

Employment Hero seeks a Salesforce Platform Manager to own the global Salesforce ecosystem, ensuring scalability, AI readiness, and alignment with business priorities. The role directly supports GTM, CX, and Finance with measurable commercial value.

You will lead Admins, Developers, and Tech Leads, drive a multi-year roadmap, manage two-week sprints, and govern backlog while collaborating with sales and cross-functional teams to deliver impactful results.