Salesforce Platform Manager

Latitude IT; Sydney; On-site; AUD 126,000 - 210,000; Full time

Job summary

Latitude IT is seeking a hands-on Salesforce platform leader in Sydney to own the platform, roadmap, and governance while coaching a skilled team. The role balances architecture decisions with practical delivery and platform expansion into Marketing Cloud and Data 360 as part of a broader marketing technology strategy.

You will work with Sales, Customer Service, and executives to translate business needs into scalable platform solutions, while driving security, CI/CD, and test automation

Qualifications

• Proven track record owning platform governance and roadmap.
• 3+ years directly leading a team of 5+ people.
• Hands-on with Einstein GPT or Agentforce.
• Multi-cloud experience across Sales/Service/Marketing/Experience Cloud.
• Certified Salesforce Administrator and Consultant.
• 5+ years in ITIL-based application support.

Responsibilities

• Own the Salesforce platform and roadmap end to end, including architecture and release decisions.
• Lead in-house team before contractors to manage demand and delivery.
• Define target-state strategy for platform expansion beyond CRM.
• Manage Salesforce partners and ensure quality.
• Collaborate with Sales, CS, Operations and execs to translate needs.
• Drive platform maturity: sandbox strategy, licensing, security tooling, CI/CD.
• Evaluate Einstein AI/Agentforce and establish governance standards.
• Develop administrators toward senior roles.

Skills

Platform governance

Team leadership

Salesforce admin

Einstein GPT

Agentforce

Multi-cloud SF

CI/CD tooling

Security tooling

Education

Certified Salesforce Administrator

Certified Salesforce Consultant

Tools

Salesforce

Marketing Cloud

Experience Cloud

Job description

Package: Up to $210K base + 12.5% bonus + super

Reports to: VP of Engineering

Direct Reports: 12 (2x admins, 8x engineers, 1x Tech Lead, split 50/50 onshore/offshore)

The Opportunity:

Most CRM management jobs aren't true leadership roles at all. They're project management wearing a Salesforce badge, chasing vendors and sitting in status meetings, reporting up instead of deciding anything.

This one is different. You own the platform and future-state roadmap, rather than delivering someone else's project or vision.

You'll join an ASX-Listed FinTech helping Australian citizens keep more of what they earn through pre-tax salary sacrifice. Their award-winning platform simplifies complex financial admin for over 13,000 employers and nearly half a million users.

Salesforce sits at the centre of how the business runs. Close to 800 users touch it every day. And right now, it's carrying real technical debt: over-customisation, inconsistent governance, competing priorities pulling it in every direction. Fixing that properly is the job.

This is a hands-on, technical player-coach role, for someone already sitting in a platform ownership capacity. Not an Architect or Project Manager for whom platform ownership is just one part of a broader remit.

Here's what you'll cover:

• Own the Salesforce platform and roadmap end to end, including architecture, governance and release decisions, and clean up the technical debt already in the system
• Lead the team in-house first: contractors absorb demand spikes, they don't own delivery
• Own the target-state strategy for the platform, including its expansion beyond CRM into Marketing Cloud and Data 360 as part of a broader marketing technology direction, this strategy component is what sets the role apart from a standard Salesforce manager position
• Manage Salesforce partners and hold them accountable for quality
• Partner with Sales, Customer Service, Operations and executive stakeholders, translating business needs into platform solutions and pushing back where requirements don't hold up
• Drive platform maturity: sandbox strategy, org consolidation, licensing, security tooling (Shield, encryption, Health Check), CI/CD and test automation
• Evaluate and roll out Einstein AI and Agentforce capability, building responsible-use standards and governance as you go. This is about growing what the team can deliver, not shrinking the team itself
• Build career pathways within the team, developing administrators toward senior and lead positions

What You Bring:

• A genuine engineering background; this doesn't have to be a career spent entirely in Salesforce, but you need real engineering fundamentals followed by hands-on time in the platform
• A track record of owning platform governance and roadmap directly, not just executing against someone else's
• 3+ years directly leading a team of 5 or more, around 10 years total across Salesforce administration or engineering as a guide
• Hands-on experience with Einstein GPT or Agentforce
• Multi-cloud experience across Sales Cloud, Service Cloud, Marketing Cloud or Experience Cloud
• Experience managing Salesforce partners and holding them accountable for quality
• Certified Salesforce Administrator and Consultant
• 5+ years in application support with ITIL process experience
• Familiarity with AI-driven marketing automation or LLM-powered personalisation