Senior Salesforce & Genesys Tech BA | Agile & PI Planning

TechForce Services Pty Ltd; Melbourne; Híbrido; AUD 120.000 - 180.000; Tempo integral

Resumo da vaga

TechForce Services is seeking a Senior Salesforce & Genesys Technical Business Analyst for a contract role in Melbourne. The position is hybrid, with three days in the office, and requires solid experience across Salesforce, Genesys, and Agile delivery.

You will work with stakeholders across Product, Engineering, Operations and Security to translate complex business needs into actionable requirements, manage PI planning, BAU and incidents, and perform Scrum Master duties.

Qualificações

• Proven experience as Senior Technical Business Analyst or equivalent.
• Strong knowledge of Salesforce and Genesys platforms.
• Experience with Agile, PI Planning and Scrum Master responsibilities.
• Excellent stakeholder engagement and vendor management skills.

Responsabilidades

• Analyse business requirements and assess technical impacts across Salesforce and Genesys.
• Translate business needs into feature narratives, technical requirements, user stories and acceptance criteria.
• Collaborate with stakeholders and partners to ensure clear understanding of needs.
• Support PI planning, backlog refinement, sprint planning and Agile ceremonies.
• Perform Scrum Master duties: stand-ups, retrospectives and delivery discussions.
• Manage dependencies, risks, blockers and delivery commitments across teams.
• Assist incident triage, root-cause analysis and post-release validation.

Ferramentas

Jira

Confluence

Descrição da vaga

TechForce Services is seeking a Senior Salesforce & Genesys Technical Business Analyst for a contract role in Melbourne. The position is hybrid, with three days in the office, and requires solid experience across Salesforce, Genesys, and Agile delivery.

You will work with stakeholders across Product, Engineering, Operations and Security to translate complex business needs into actionable requirements, manage PI planning, BAU and incidents, and perform Scrum Master duties.