Senior Return-to-Work & Claims Advisor

Aon; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid working

National career opportunities

Exposure to large and complex clients

Professional development pathways

Access to leading AI and analytics工具

Job summary

Aon is seeking an experienced Return to Work professional to join our national Workplace Risk team in Australia. You will partner with insurers, claims agents and rehabilitation providers to deliver outsourced injury management and return to work services.

Based in Sydney, Melbourne or Brisbane, you will build governance across injury portfolios, drive early interventions and deliver data-driven advisory support to some of Australia's largest employers.

Qualifications

• 3+ years' experience in workers' compensation, injury management or return to work.
• Experience working for an employer, insurer, broker or consulting organisation.
• Strong understanding of workers' compensation legislation and injury management practices.
• Experience managing stakeholder relationships across multiple parties.
• Excellent communication and presentation skills.
• Strong organisational and project management capability.
• Ability to analyse claims information and identify actionable insights.
• Confidence using digital tools, and an openness to adopting AI to work smarter and lift the quality of client outcomes.

Responsibilities

• Managing return to work and injury management programs for employer clients
• Developing and reviewing return to work plans
• Facilitating early intervention and recovery at work strategies in consultation with key stakeholders
• Providing oversight of complex and high-risk workers' compensation claims
• Engaging with insurers and claims agents to drive timely and effective claim outcomes
• Supporting employers to meet legislative and regulatory obligations
• Supporting client payroll requirements to ensure timely and accurate administration of weekly benefits
• Delivering performance reporting, claim reviews and strategic recommendations
• Using Aon's AI and analytics tools to identify claim trends, flag high-risk claims earlier and strengthen the quality of your advice
• Finding practical ways to apply AI to reduce manual effort and improve consistency across your claims portfolio
• Assisting clients to identify opportunities to improve governance, claims performance and return to work outcomes
• Building trusted relationships with senior client stakeholders

Skills

Workers' compensation

Injury management

Return to work

Stakeholder management

Communication skills

Project management

Data analysis

AI/digital tools adoption

Education

Return to Work Coordinator accreditation

Allied Health, Occupational Rehabilitation, Health Sciences, WHS or related qualifications

Tools

AI analytics tools

Job description

Aon is seeking an experienced Return to Work professional to join our national Workplace Risk team in Australia. You will partner with insurers, claims agents and rehabilitation providers to deliver outsourced injury management and return to work services.

Based in Sydney, Melbourne or Brisbane, you will build governance across injury portfolios, drive early interventions and deliver data-driven advisory support to some of Australia's largest employers.