WC Consultant - Return to Work & Claims Advisory

Aon; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid working

National career opportunities

Exposure to large and complex clients

Professional development pathways

Access to leading AI and analytics工具

Job summary

Aon is seeking an experienced Return to Work professional to join our national Workplace Risk team in Australia. You will partner with insurers, claims agents and rehabilitation providers to deliver outsourced injury management and return to work services.

Based in Sydney, Melbourne or Brisbane, you will build governance across injury portfolios, drive early interventions and deliver data-driven advisory support to some of Australia's largest employers.

Qualifications

• 3+ years' experience in workers' compensation, injury management or return to work.
• Experience working for an employer, insurer, broker or consulting organisation.
• Strong understanding of workers' compensation legislation and injury management practices.
• Experience managing stakeholder relationships across multiple parties.
• Excellent communication and presentation skills.
• Strong organisational and project management capability.
• Ability to analyse claims information and identify actionable insights.
• Confidence using digital tools, and an openness to adopting AI to work smarter and lift the quality of client outcomes.

Responsibilities

• Managing return to work and injury management programs for employer clients
• Developing and reviewing return to work plans
• Facilitating early intervention and recovery at work strategies in consultation with key stakeholders
• Providing oversight of complex and high-risk workers' compensation claims
• Engaging with insurers and claims agents to drive timely and effective claim outcomes
• Supporting employers to meet legislative and regulatory obligations
• Supporting client payroll requirements to ensure timely and accurate administration of weekly benefits
• Delivering performance reporting, claim reviews and strategic recommendations
• Using Aon's AI and analytics tools to identify claim trends, flag high-risk claims earlier and strengthen the quality of your advice
• Finding practical ways to apply AI to reduce manual effort and improve consistency across your claims portfolio
• Assisting clients to identify opportunities to improve governance, claims performance and return to work outcomes
• Building trusted relationships with senior client stakeholders

Skills

Workers' compensation

Injury management

Return to work

Stakeholder management

Communication skills

Project management

Data analysis

AI/digital tools adoption

Education

Return to Work Coordinator accreditation

Allied Health, Occupational Rehabilitation, Health Sciences, WHS or related qualifications

Tools

AI analytics tools

Job description

At Aon, we help organisations make better decisions to protect and grow their people and business.

As our Workplace Risk business continues to grow, we are seeking an experienced Return to Work professional to join our national team to build on our outsourced injury management and return to work solution - WorkAon.

This role offers the opportunity to move beyond traditional claims management and become a trusted advisor to some of Australia's largest employers, helping them improve recovery at work, reduce workers' compensation costs and strengthen governance across complex injury portfolios.

This position could be based in any of our Aon metro offices in Sydney, Melbourne or Brisbane.

What The Role Involves

You will work directly with clients to provide outsourced return to work and injury management services, partnering with insurers, claims agents, rehabilitation providers and key stakeholders to improve claim outcomes.

Key Responsibilities Include

• Managing return to work and injury management programs for employer clients
• Developing and reviewing return to work plans
• Facilitating early intervention and recovery at work strategies in consultation with key stakeholders
• Providing oversight of complex and high-risk workers' compensation claims
• Engaging with insurers and claims agents to drive timely and effective claim outcomes
• Supporting employers to meet legislative and regulatory obligations
• Supporting client payroll requirements to ensure timely and accurate administration of weekly benefits
• Delivering performance reporting, claim reviews and strategic recommendations
• Using Aon's AI and analytics tools to identify claim trends, flag high-risk claims earlier and strengthen the quality of your advice
• Finding practical ways to apply AI to reduce manual effort and improve consistency across your claims portfolio
• Assisting clients to identify opportunities to improve governance, claims performance and return to work outcomes
• Building trusted relationships with senior client stakeholders

About You

You are a proactive and commercially minded professional who enjoys solving client problems and influencing positive outcomes.You will bring:

• 3+ years' experience in workers' compensation, injury management or return to work
• Experience working for an employer, insurer, broker or consulting organisation
• Strong understanding of workers' compensation legislation and injury management practices
• Experience managing stakeholder relationships across multiple parties
• Excellent communication and presentation skills
• Strong organisational and project management capability
• Ability to analyse claims information and identify actionable insights
• Confidence using digital tools, and an openness to adopting AI to work smarter and lift the quality of client outcomes

Desirable

• Return to Work Coordinator accreditation
• Allied Health, Occupational Rehabilitation, Health Sciences, WHS or related qualifications
• Multi-jurisdiction workers' compensation experience
• Consulting or client-facing experience
• Experience using AI, data or analytics tools to improve claims, reporting or decision making

Why Aon?

This is an opportunity to help shape a growing national service offering within Workplace Risk. You'll work alongside market-leading specialists in workers' compensation, self-insurance, WHS and people risk while developing your consulting and client advisory capability.

We Offer

• Flexible hybrid working
• National career opportunities
• Exposure to large and complex clients
• Strong professional development pathways
• Access to leading AI and analytics tools, and the support to build your capability with them
• The opportunity to influence the future direction of Workplace Risk at Aon

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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