Senior Retail Performance Manager

Sydney Airport; Sydney; On-site; AUD 170,000 - 180,000; Full time

Job summary

Sydney Airport is seeking a Senior Retail Performance Manager to drive the Luxury and Duty-Free retail portfolio. The role is hands-on, with substantial time in terminals, building strong retailer relationships and using data to uncover opportunities to improve performance and passenger experience.

You will be based on-site at the airport, collaborating with retailers and internal teams four days a week, and leveraging data to impact sales and customer outcomes across the portfolio.

Qualifications

• Broad retail experience across Luxury, Duty Free or premium retail
• Experience in a Retail Manager, Area Manager, Multi-Site Manager or retail performance role
• Strong stakeholder and relationship management skills
• Strong commercial mindset and understanding of retail levers
• Ability to turn data and insights into practical actions
• Confidence working with sales data and spreadsheets (Excel)
• Operational strength with hands-on retail exposure
• Curious, proactive mindset and willingness to learn
• Collaborative approach to support the broader team

Responsibilities

• Build strong relationships with retail partners as the key contact for performance and opportunities
• Work with Luxury and Duty-Free retailers to identify growth opportunities
• Use sales data to identify opportunities and drive action
• Monitor metrics like average transaction value, sales per passenger, and productivity
• Lead regular performance conversations with partners with clear actions
• Identify opportunities across product, promotions, operations, and customer experience
• Identify underperformance and develop improvement plans with retailers
• Analyze passenger behavior and retail trends to identify opportunities
• Collaborate with Analytics, Leasing and Operations to deliver outcomes

Skills

Retail management

Stakeholder management

Data-driven

Excel

On-site presence

Tools

Excel

Job description

• Compensation: AUD 170,000 - AUD 180,000 - yearly

Company Description

MAKE IT MEANINGFUL

At Sydney Airport, the future of air travel is shaped by you.

As a team, we connect the world. More than just a hub of activity and boundless energy, we’re creating a destination of amazing experiences. Like seeing wonderful moments unfold in front of you, knowing “I made that possible!”.

Dynamic. Fast-paced. We thrive in a place where fresh challenges land daily. Backed by positive and supportive team players and inspiring leaders, we adapt to change. Driven to grow. Owning every action. To do things better.

As smart, problem-solvers, we are always learning and growing. And that’s easier to do alongside passionate experts, as we collaborate across teams readily sharing our knowledge.

Each day is a new journey, as we bring an exciting vision to life. With significant capital investment in new, improved infrastructure, there’s never been a better time to expand your potential at Sydney Airport. The range of responsibilities and diverse pathways you can take on with us, are surprising.

We are SYD. United in the pride that comes with welcoming the world at Australia’s premier gateway.

Job Description

About the team and the role

We’re looking for a Senior Retail Performance Manager to help drive the performance of our Luxury and Duty-Free retail portfolio at Sydney Airport.

This is a hands‑on role for someone who genuinely understands retail. You’ll spend significant time in the terminals, building strong relationships with our retail partners, understanding what is happening on the shop floor and using data and insights to uncover opportunities to improve performance and the passenger experience.

It’s a role for someone curious, commercially savvy and action‑oriented. Someone who asks the right questions, builds trusted relationships and isn’t afraid to jump in, solve problems with data.

This is an operational, partner‑facing role with a strong on‑site presence. You’ll be based at Sydney Airport at least four days per week, with significant time spent in the terminals working directly with our retailers and internal teams.

In this role, you will have the opportunity to

• Build strong, trusted relationships with our retail partners, becoming a key point of contact for performance, opportunities and challenges
• Work closely with Luxury and Duty-Free retailers to understand their businesses and identify opportunities to grow sales and improve performance
• Use sales data and insights to understand what’s working, where opportunities exist and influence retailers to take action
• Monitor key retail performance measures including Average Transaction Value, sales per passenger, penetration and sales productivity
• Lead regular performance conversations with retail partners, creating clear actions and driving accountability for delivery
• Spend time in the terminals identifying opportunities across product, promotions, operations, customer experience and the broader retail environment
• Identify underperformance and work collaboratively with retailers to develop practical improvement plans
• Analyse passenger behaviour, retail trends and market performance to identify new opportunities
• Partner across Analytics, Leasing, Operations and the broader Commercial team to solve problems and deliver better commercial and customer outcomes

About you

• Broad retail experience, ideally including Luxury, Duty Free or premium retail, with exposure across different retail environments highly regarded
• Experience in a Retail Manager, Area Manager, Multi-Site Manager, retail performance or similar commercially focused role
• Strong stakeholder and relationship management skills, with the confidence to influence, challenge and navigate difficult conversations
• A strong commercial mindset and an understanding of the levers that drive retail performance and customer outcomes
• The ability to turn data and insights into practical actions, rather than simply reporting the numbers
• Confidence working with sales data, Excel and spreadsheets to identify trends and opportunities
• Operational strength and a genuine willingness to get into the detail and spend time with retailers on the ground
• A curious, proactive mindset. You don’t need to know everything, but you’re eager to learn, ask questions and get stuck in
• A collaborative approach and willingness to jump in and support the broader team when needed

What we offer

To find out more about the amazing work environment here at SYD, be sure to check out the Join us section of Sydney Airport’s website, where you can also see more about our flexible culture and work practices, alongside our other Employee benefits , or take a look at our LinkedIn Sydney Airport: Life page .

Make it Amazing

SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including First Nations Australians, and people from culturally diverse backgrounds.

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