Senior Luxury Retail Performance Lead

Sydney Airport; Sydney; In loco; AUD 170.000 - 180.000; Tempo pieno

Descrizione del lavoro

Sydney Airport is seeking a Senior Retail Performance Manager to drive the Luxury and Duty-Free retail portfolio. The role is hands-on, with substantial time in terminals, building strong retailer relationships and using data to uncover opportunities to improve performance and passenger experience.

You will be based on-site at the airport, collaborating with retailers and internal teams four days a week, and leveraging data to impact sales and customer outcomes across the portfolio.

Competenze

• Broad retail experience across Luxury, Duty Free or premium retail
• Experience in a Retail Manager, Area Manager, Multi-Site Manager or retail performance role
• Strong stakeholder and relationship management skills
• Strong commercial mindset and understanding of retail levers
• Ability to turn data and insights into practical actions
• Confidence working with sales data and spreadsheets (Excel)
• Operational strength with hands-on retail exposure
• Curious, proactive mindset and willingness to learn
• Collaborative approach to support the broader team

Mansioni

• Build strong relationships with retail partners as the key contact for performance and opportunities
• Work with Luxury and Duty-Free retailers to identify growth opportunities
• Use sales data to identify opportunities and drive action
• Monitor metrics like average transaction value, sales per passenger, and productivity
• Lead regular performance conversations with partners with clear actions
• Identify opportunities across product, promotions, operations, and customer experience
• Identify underperformance and develop improvement plans with retailers
• Analyze passenger behavior and retail trends to identify opportunities
• Collaborate with Analytics, Leasing and Operations to deliver outcomes

Conoscenze

Retail management

Stakeholder management

Data-driven

Excel

On-site presence

Strumenti

Excel

Descrizione del lavoro

Sydney Airport is seeking a Senior Retail Performance Manager to drive the Luxury and Duty-Free retail portfolio. The role is hands-on, with substantial time in terminals, building strong retailer relationships and using data to uncover opportunities to improve performance and passenger experience.

You will be based on-site at the airport, collaborating with retailers and internal teams four days a week, and leveraging data to impact sales and customer outcomes across the portfolio.