Retail Performance Manager

Lagardere AWPL External Careers; Sydney; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Free parking

Dynamic airport environment

Staff discounts

Career development

Parental leave

Employee referrals

Wellbeing leave

EAP TELUS Health

Job summary

LagardèreAWPL is recruiting a Retail Performance Manager for the Western Sydney International airport. You will drive profitable sales growth, exceptional customer experience, and operational excellence across all stores through leadership, coaching, and performance management.

You will report to the Operations Manager and oversee multi-site stores, focusing on KPI delivery, productivity, and stakeholder collaboration in a dynamic airport environment.

Qualifications

• Proven multi-site retail leadership experience.
• Strong commercial acumen with a results-driven mindset.
• Excellent coaching, people development and leadership skills.
• Strong analytical and problem-solving capability.
• Ability to manage multiple priorities in a fast-paced environment.
• Exceptional communication and stakeholder management skills.
• Flexibility to work a rotating roster (early mornings, late nights & weekends).
• Valid working rights and ability to obtain an Aviation Security ID Card.

Responsibilities

• Drive sales, profitability, and KPI performance across your area.
• Lead and develop Store Managers and Assistant Store Managers.
• Deliver exceptional customer experiences and service standards.
• Coach teams to achieve commercial and operational excellence.
• Optimise labour, productivity, inventory and merchandising execution.
• Ensure compliance with security, safety and operational requirements.
• Build strong relationships with airport stakeholders and business partners.

Skills

Multi-site leadership

Commercial acumen

Coaching & development

Analytical mindset

Prioritisation

Stakeholder management

Communication

Roster flexibility

Working rights & security ID

Job description

Lead retail excellence across Western Sydney International airport!

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role:

As a Retail Performance Manager in brand new Western Sydney International airport, you will drive profitable sales growth, exceptional customer experience, and operational excellence across all retail stores through effective leadership, coaching, commercial execution, and performance management.

What You’ll Do:

Reporting to the Operations Manager, you will be accountable for:

• Driving sales, profitability, and KPI performance across your area
• Leading and developing Store Managers and Assistant Store Managers
• Delivering exceptional customer experiences and service standards
• Coaching teams to achieve commercial and operational excellence
• Optimising labour, productivity, inventory and merchandising execution
• Ensuring compliance with security, safety and operational requirements
• Building strong relationships with airport stakeholders and business partners

What We’re Looking For:

• Proven multi-site retail leadership experience
• Strong commercial acumen with a results-driven mindset
• Excellent coaching, people development and leadership skills
• Strong analytical and problem-solving capability
• Ability to manage multiple priorities in a fast-paced environment
• Exceptional communication and stakeholder management skills
• Flexibility to work a rotating roster (early mornings, late nights & weekends)
• Valid working rights & ability to obtain an Aviation Security ID Card

Perks & Benefits:

• Parking – Based on location we offer free/subsidised airport parking for our employees
• Dynamic Airport Environment – Work where no two days are the same
• Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
• Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
• Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
• Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus
• Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
• Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.