Customer Service Officer

Department of Housing and Works; Albany; Presencial; AUD 80.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development

Generous leave entitlements

Corporate discounts

Cultural leave for Aboriginal andTores

Descripción de la vacante

Department of Housing and Works is seeking a Customer Service Officer to join a collaborative, office-based team in Western Australia. You will be the first point of contact, offering face-to-face, phone and written support to clients seeking housing assistance.

You will assess eligibility and guide individuals through Public Housing, Community Housing and bond assistance, working with internal teams and partners to meet diverse housing needs across the state.

Formación

• Experience in frontline customer service roles.
• Clear communication with diverse groups.
• Ability to work well in a team and be flexible.

Responsabilidades

• Be the first point of contact for clients via face-to-face, phone and written support.
• Assess eligibility and guide customers through housing options including Public and Community Housing, and bond assistance.
• Collaborate with internal teams and partners to respond to housing needs across WA.

Conocimientos

Customer service

Communication

Teamwork

Cultural awareness

Descripción del empleo

Salary/Level: Level 2, $79,604 - $85,350 pa, PSCSAA 2024

• Full-Time or Part-Time, Fixed Term/Permanent positions available

Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact Jobs and Skills WA on 13 64 64. If you are a person living with disability and require any adjustments or accommodations, please contact Nat Browton on 0435 050 659 or via email at [e-mail]. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

• professional development, training, and on-the-job learningto advance your career.
• generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people.
• corporate discounts with selected health insurance providers and access to wellness programs.
• Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.

About The Role:

As a Customer Service Officer, you'll be part of a collaborative team committed to helping Western Australians access secure and affordable housing. In this office-based frontline role, you'll be the first point of contact—providing face-to-face, phone, and written support to clients seeking assistance.

You'll offer advice, assess eligibility, and guide individuals through housing options including Public Housing, Community Housing (rental housing managed by local Government or non-Government not-for-profit organisations), and bond assistance (interest-free loans to obtain accommodation in the private rental market). Working closely with internal teams and community partners, you'll help respond to a wide range of housing needs across the state.

About You:

• Takes pride in delivering outstanding service to customers every time.
• Looks for better ways of doing things and has a "can do" approach to solving problems.
• Works and gets on with people from all walks of life, including an awareness of cultural sensibilities, and shows respect for cultural differences/needs, in particular of Aboriginal people.
• Can be easily understood, often in challenging circumstances, when speaking or writing to others.
• Is flexible and ready, willing and able to take on a range of tasks and learn them quickly.
• Possesses an ability to work within a team.

Further Job-Related Information:

Please contact Meg Slattery on [phone] for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).

We are seeking to establish a recruitment pool to fill vacancies that may arise within the next twelve (12) months. Suitable applicants will be placed in the pool which may be used to fill full-time, part-time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.