Senior Resident Experience Manager - Aged Care & Wellness

UnitingCare Health; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package

Not-for-Profit Salary Packaging

Flexible and supportive work

Employee Assistance Program

Health and wellbeing initiatives

Job summary

BlueCare is seeking a motivated Resident Experience Manager to lead wellness, dining, and home services across a portfolio of aged care homes. You’ll drive person‑centred programs, enhance resident experiences and collaborate with multidisciplinary teams to deliver high-quality services.

You will oversee compliance, performance reporting and continuous improvement while upholding dignity, safety and quality of life for residents across sites.

Qualifications

• Bachelor’s degree or equivalent in health services, hospitality, business administration or related field.
• Demonstrated leadership in aged care, hospitality, wellness, lifestyle services or residential service delivery.
• Proven ability to lead multidisciplinary teams across multiple sites.
• Knowledge of resident-centred care principles and customer experience frameworks.
• Experience with quality systems, audits, complaints and continuous improvement.

Responsibilities

• Lead resident experience initiatives across wellness, dining, cleaning and laundry services.
• Support Home Services Leads and Wellness Leads to deliver outcomes for residents.
• Develop meaningful, personalised wellness programs and engaging activities.
• Champion dining and hospitality excellence, promoting dignity and choice at mealtimes.
• Oversee service quality, audits, complaints handling and continuous improvement.

Skills

Leadership

Multisite management

Customer experience

Wellness programming

Dining & hospitality

Stakeholder engagement

Education

Bachelor’s degree in Health Services / Hospitality Management / Business Administration / Aged Care / Community Services

Job description

BlueCare is seeking a motivated Resident Experience Manager to lead wellness, dining, and home services across a portfolio of aged care homes. You’ll drive person‑centred programs, enhance resident experiences and collaborate with multidisciplinary teams to deliver high-quality services.

You will oversee compliance, performance reporting and continuous improvement while upholding dignity, safety and quality of life for residents across sites.