Resident Experience Leader - Aged Care Hospitality

Blue Care; Australia; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Not-for-Profit Salary Packaging

Employee Assistance Program

Job summary

BlueCare is seeking a Resident Experience Manager to lead the delivery of wellness, dining, hospitality and home services across a portfolio of residential aged care homes. You will collaborate with Residential Service Managers, Home Services Leads and Wellness Leads to implement person-centred wellness programs and high-quality services.

You will drive engagement, safe mealtimes, and improvements across cleaning and laundry, ensuring services align with resident needs, aged care standards and

Qualifications

• Essential Bachelor's degree in Health Services, Hospitality Management, Business Administration, Aged Care, Community Services or a related discipline
• Demonstrated leadership experience in aged care, hospitality, wellness, lifestyle services or residential service delivery
• Proven ability to lead and develop multidisciplinary teams across multiple sites
• Strong understanding of resident-centred care principles and customer experience frameworks
• Experience managing quality systems, audits, complaints and continuous improvement activities
• Knowledge of food safety, wellness programming, cleaning, infection prevention and workplace health and safety requirements
• Strong stakeholder engagement, communication and influencing skills
• Current Queensland Driver Licence
• Ability to satisfy relevant probity checks
• Desirable Certificate III or IV in Individual Support, Community Services, Leisure and Health or related qualification
• Experience working within residential aged care environments
• Knowledge of the Strengthened Aged Care Quality Standards and regulatory requirements
• Current First Aid and CPR qualifications

Responsibilities

• Drive consistent resident experience standards across wellness, dining, cleaning and laundry services
• Lead and support Home Services Leads and Wellness Leads to deliver outstanding resident outcomes
• Enhance resident wellbeing through meaningful, engaging and personalised wellness programs
• Champion dining and hospitality excellence, ensuring mealtime experiences promote dignity, choice and enjoyment
• Oversee service quality, compliance, audits, complaints management and continuous improvement activities
• Partner with operational and clinical leaders to ensure services align with resident needs, aged care standards and organisational priorities
• Use data, feedback and performance metrics to identify opportunities to improve resident outcomes and service delivery

Skills

Leadership experience

Stakeholder engagement

Communication skills

Influencing skills

Education

Bachelor's degree in Health Services / Hospitality Management / Business Administration / Aged Care / Community Services

Certificate III or IV in Individual Support / Community Services / Leisure and Health (Desirable)

Job description

BlueCare is seeking a Resident Experience Manager to lead the delivery of wellness, dining, hospitality and home services across a portfolio of residential aged care homes. You will collaborate with Residential Service Managers, Home Services Leads and Wellness Leads to implement person-centred wellness programs and high-quality services.

You will drive engagement, safe mealtimes, and improvements across cleaning and laundry, ensuring services align with resident needs, aged care standards and