Resident Experience Lead - Multi-Site Aged Care & Wellness

UnitingCare Queensland; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Salary packaging

Career development

Flexible work environment

Employee assistance

Health & wellbeing

Make a difference

Job summary

BlueCare is seeking a Resident Experience Manager to lead wellness, dining, hospitality and home services across a portfolio of aged care homes in Queensland. You will guide resident-centered programs, drive quality and dignity in daily living, and partner with multidisciplinary teams to implement service improvements.

This leadership role focuses on delivering meaningful resident experiences, compliant operations, and data‑driven insights to elevate wellbeing and quality of life for residents

Qualifications

• Bachelor's degree in Health Services, Hospitality Management, Business Administration, Aged Care, Community Services or related discipline.
• Demonstrated leadership experience in aged care, hospitality, wellness, lifestyle services or residential service delivery.
• Proven ability to lead multidisciplinary teams across multiple sites.
• Strong understanding of resident-centered care principles and customer experience frameworks.
• Experience managing quality systems, audits, complaints and continuous improvement activities.
• Knowledge of food safety, wellness programming and workplace health and safety requirements.
• Strong stakeholder engagement, communication and influencing skills.
• Current Queensland Driver Licence and probity checks.

Responsibilities

• Drive consistent resident experience standards across wellness, dining, cleaning and laundry services.
• Lead and support Home Services Leads and Wellness Leads to deliver outstanding resident outcomes.
• Enhance resident wellbeing through meaningful, engaging and personalised wellness programs.
• Champion dining and hospitality excellence, ensuring mealtime experiences promote dignity, choice and enjoyment.
• Oversee service quality, compliance, audits, complaints management and continuous improvement activities.
• Partner with operational and clinical leaders to ensure services align with resident needs, aged care standards and organisational priorities.
• Use data, feedback and performance metrics to identify opportunities to improve resident outcomes and service delivery.

Skills

Leadership

Resident-centered care

Stakeholder engagement

Communication

Data-driven

Education

Bachelor's degree in Health Services, Hospitality Management, Business Administration, Aged Care, Community Services or related discipline

Certificate III or IV in Individual Support, Community Services, Leisure and Health or related qualification

Job description

BlueCare is seeking a Resident Experience Manager to lead wellness, dining, hospitality and home services across a portfolio of aged care homes in Queensland. You will guide resident-centered programs, drive quality and dignity in daily living, and partner with multidisciplinary teams to implement service improvements.

This leadership role focuses on delivering meaningful resident experiences, compliant operations, and data‑driven insights to elevate wellbeing and quality of life for residents