Residential Experience Manager

Family and Disability Services; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary packaging

Not-for-Profit packaging

Job summary

BlueCare Aged Care Facilities is seeking a Resident Experience Manager to lead wellness, dining, hospitality and home services across a portfolio of residential aged care homes in Queensland. You will drive resident experience standards and champion person-centred programs that promote dignity and quality of life.

You will collaborate with Residential Service Managers, Home Services Leads and multidisciplinary teams to deliver engaging programs, quality cleaning and dining experiences, and

Qualifications

• Bachelor’s degree in a health or aged care related field and leadership experience.
• Proven ability to lead multidisciplinary teams across multiple sites.
• Strong understanding of resident-centred care and customer experience frameworks.
• Current Queensland Driver Licence and ability to pass probity checks.

Responsibilities

• Drive resident experience standards across wellness, dining, cleaning and laundry services.
• Lead Home Services Leads and Wellness Leads to deliver outstanding resident outcomes.
• Enhance resident wellbeing with meaningful wellness programs and engaging dining experiences.
• Oversee service quality, audits, complaints and continuous improvement activities.
• Collaborate with operational and clinical leaders to align with resident needs and standards.

Skills

Leadership

Stakeholder engagement

Data-driven decisions

Multisite management

Customer experience

Education

Bachelor's degree in Health Services or related field

Certificate III/IV in Aged Care or related qualification

Job description

Resident Experience Manager | BlueCare Aged Care Facilities

Employment Term: Permanent Full-Time Opportunity

Location: Overseeing multiple BlueCare Aged Care Facilities

Remuneration: Attractive industry salary package + Super + Not-for-Profit Salary Packaging

Make a meaningful difference with BlueCare

We're looking for someone who believes exceptional aged care is about more than clinical outcomes. It's about creating experiences that bring comfort, dignity, connection and joy to every resident, every day.

An integral part of our big-hearted BlueCare team, as a Resident Experience Manager , you'll lead the delivery of wellness, dining, hospitality and home services across a portfolio of residential aged care homes. You'll be empowered to influence meaningful change, drive service excellence and enhance the everyday experiences.

About the role

As a Resident Experience Manager, you'll provide leadership and oversight of resident experience initiatives across a designated portfolio of residential aged care homes.

Working closely with Residential Service Managers, Home Services Leads, Wellness Leads and multidisciplinary teams, you'll support the delivery of person‑centred wellness programs, exceptional dining experiences, high-quality cleaning and laundry services, and continuous service improvement initiatives.

Deliver meaningful engagement, safe mealtimes, and reliable cleaning and laundry services. This role will work in close collaboration with internal stakeholders and teams, supports compliant, evidence‑informed programs, responsive feedback and complaints management, performance reporting, audits, continuous improvements and a culture that consistently upholds dignity, choice, safety and quality of life for residents.

You will:

• Drive consistent resident experience standards across wellness, dining, cleaning and laundry services
• Lead and support Home Services Leads and Wellness Leads to deliver outstanding resident outcomes
• Enhance resident wellbeing through meaningful, engaging and personalised wellness programs
• Champion dining and hospitality excellence, ensuring mealtime experiences promote dignity, choice and enjoyment
• Oversee service quality, compliance, audits, complaints management and continuous improvement activities
• Partner with operational and clinical leaders to ensure services align with resident needs, aged care standards and organisational priorities
• Use data, feedback and performance metrics to identify opportunities to improve senior outcomes and service delivery.

What makes this role unique?

This is an opportunity to shape how residents experience life in our homes. You'll have the ability to influence multiple service areas that contribute directly to resident wellbeing and quality of life, from meaningful lifestyle programs and social engagement to memorable dining experiences and welcoming home environments.

No two days are the same as you collaborate with diverse teams, support multiple sites and drive initiatives that help residents live life with dignity, choice and purpose.

Role requirements

Essential

• Bachelor's degree in Health Services, Hospitality Management, Business Administration, Aged Care, Community Services or a related discipline
• Demonstrated leadership experience in aged care, hospitality, wellness, lifestyle services or residential service delivery
• Proven ability to lead and develop multidisciplinary teams across multiple sites
• Strong understanding of resident‑centred care principles and customer experience frameworks
• Experience managing quality systems, audits, complaints and continuous improvement activities
• Knowledge of food safety, wellness programming, cleaning, infection prevention and workplace health and safety requirements
• Strong stakeholder engagement, communication and influencing skills
• Current Queensland Driver Licence
• Ability to satisfy relevant probity checks

Desirable

• Certificate III or IV in Individual Support, Community Services, Leisure and Health or related qualification
• Experience working within residential aged care environments
• Knowledge of the Strengthened Aged Care Quality Standards and regulatory requirements
• Current First Aid and CPR qualifications

What we offer

• Competitive salary package plus superannuation
• Not-for-Profit Salary Packaging to increase your take-home pay
• Career development and progression opportunities
• Flexible and supportive work environment
• Employee Assistance Program
• Access to health and wellbeing initiatives
• The opportunity to make a genuine difference in the lives of older Australians

Why BlueCare?

BlueCare is one of Queensland's largest and most trusted providers of community care, residential aged care, retirement living and disability services.

At BlueCare, you'll be part of an organisation that values compassion, respect, innovation and excellence. We support our people to grow, develop and deliver services that positively impact the lives of those we care for.

Employee Benefits:

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