Senior Reservations Lead | Premium Dining Experience

Lucas Collective; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career progression

Training & masterclasses

Wine and sake programs

Dining discounts across venues

Supportive team environment

Job summary

Noẽma, the newest concept from Lucas Collective, seeks an experienced Reservations Manager to lead the host team on-site in Melbourne. You will manage daily reservations operations, optimise booking allocations, and ensure a seamless guest experience from first contact to departure.

The role requires a senior host mindset, strong leadership, and a passion for hospitality excellence. Join a renowned hospitality group and contribute to an award‑winning team with opportunities for growth, industry

Qualifications

• Head Host in a premium restaurant.
• Experience with OpenTable or similar reservation systems.
• Proven ability to manage high-volume reservations and optimise bookings, allocations and service flow.
• Exceptional communication and interpersonal skills.
• A genuine passion for delivering outstanding guest experiences.
• Strong leadership skills with the ability to develop and motivate a team.
• Immaculate presentation and attention to detail.
• Highly organised, adaptable and able to manage competing priorities.
• Proactive approach with a strong work ethic and a can-do attitude.
• Availability to work a rotating roster, including weekends and public holidays.

Responsibilities

• Oversee day-to-day reservations operations.
• Lead and develop the host team.
• Manage guest enquiries and communications.
• Optimise bookings allocations and service flow from first contact to arrival and departure.
• Support a premium guest experience in a fast-paced environment.

Skills

Head Host

OpenTable

High-volume bookings

Exceptional communication

Leadership

Tools

OpenTable

Job description

Noẽma, the newest concept from Lucas Collective, seeks an experienced Reservations Manager to lead the host team on-site in Melbourne. You will manage daily reservations operations, optimise booking allocations, and ensure a seamless guest experience from first contact to departure.

The role requires a senior host mindset, strong leadership, and a passion for hospitality excellence. Join a renowned hospitality group and contribute to an award‑winning team with opportunities for growth, industry