Reservations Manager - Premium Dining Onsite Lead

The Lucas Collective; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

On-site restaurant leadership role

Competitive salary & tips

Job summary

The Lucas Collective is opening Noẽma in Melbourne’s CBD and seeks an experienced Reservations Manager to lead the host team on-site. This hands-on role coordinates day-to-day reservations, guest inquiries and seating allocations to ensure a flawless guest journey from initial contact to departure.

The ideal candidate has Head Host experience in a premium setting, strong OpenTable knowledge, and a proven ability to manage high-volume bookings while developing a motivated team and delivering

Qualifications

• Experience as Head Host in a premium restaurant.
• Proficiency with OpenTable or similar booking systems.
• Ability to manage high-volume bookings and optimise allocations.
• Strong communication and interpersonal skills.
• Passion for delivering outstanding guest experiences.
• Strong leadership and ability to develop a team.
• Immaculate presentation and attention to detail.
• Highly organised with ability to manage competing priorities.
• Willingness to work a rotating roster, including weekends and public holidays.

Responsibilities

• Oversee day-to-day reservations operations and bookings.
• Lead and develop the host team to maintain service standards.
• Manage guest enquiries and optimise booking allocations.
• Ensure a seamless guest journey from first contact to arrival and departure.
• Collaborate with restaurant management and reservations teams to optimise flow.

Skills

Head Host experience

OpenTable proficient

High-volume reservations

Communication skills

Leadership

Guest experience focus

Organised / multitask

Tools

OpenTable

Job description

The Lucas Collective is opening Noẽma in Melbourne’s CBD and seeks an experienced Reservations Manager to lead the host team on-site. This hands-on role coordinates day-to-day reservations, guest inquiries and seating allocations to ensure a flawless guest journey from initial contact to departure.

The ideal candidate has Head Host experience in a premium setting, strong OpenTable knowledge, and a proven ability to manage high-volume bookings while developing a motivated team and delivering