Reservations Manager | Noẽma

The Lucas Collective; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

On-site restaurant leadership role

Competitive salary & tips

Job summary

The Lucas Collective is opening Noẽma in Melbourne’s CBD and seeks an experienced Reservations Manager to lead the host team on-site. This hands-on role coordinates day-to-day reservations, guest inquiries and seating allocations to ensure a flawless guest journey from initial contact to departure.

The ideal candidate has Head Host experience in a premium setting, strong OpenTable knowledge, and a proven ability to manage high-volume bookings while developing a motivated team and delivering

Qualifications

• Experience as Head Host in a premium restaurant.
• Proficiency with OpenTable or similar booking systems.
• Ability to manage high-volume bookings and optimise allocations.
• Strong communication and interpersonal skills.
• Passion for delivering outstanding guest experiences.
• Strong leadership and ability to develop a team.
• Immaculate presentation and attention to detail.
• Highly organised with ability to manage competing priorities.
• Willingness to work a rotating roster, including weekends and public holidays.

Responsibilities

• Oversee day-to-day reservations operations and bookings.
• Lead and develop the host team to maintain service standards.
• Manage guest enquiries and optimise booking allocations.
• Ensure a seamless guest journey from first contact to arrival and departure.
• Collaborate with restaurant management and reservations teams to optimise flow.

Skills

Head Host experience

OpenTable proficient

High-volume reservations

Communication skills

Leadership

Guest experience focus

Organised / multitask

Tools

OpenTable

Job description

• Full time position. Competitive salary & tips

• Lead & develop the host team
• Full time position. Competitive salary & tips
• On-site restaurant leadership role

About Noẽma

Opening this November, Noẽma is the latest concept from Lucas Collective, bringing a fresh take on contemporary Mediterranean dining to Melbourne’s CBD. Inspired by modern Greek cuisine, the menu will celebrate exceptional produce, bold flavours and the theatre of Josper-grilled cooking, all within a striking new venue spanning a main dining room, intimate basement and private dining spaces.

About Lucas Collective

Home to some of Australia’s most iconic and acclaimed restaurants, Lucas Collective is one of the country’s leading hospitality groups, with a collection including Chin Chin, Kisumé, Hawker Hall, Maison Bâtard, Baby Pizza, Yakimono, Society, Grill Americano and Tombo Den.

About The Opportunity

We are seeking an experienced Reservations Manager to join our opening team at Noẽma. This is a hands‑on, on‑site restaurant role, based within the venue and responsible for leading the host team.

Working closely with the restaurant management and head office reservations team, you will oversee the day‑to‑day reservations operations, lead and develop the host team, manage guest enquiries, optimise booking allocations and ensure a seamless guest experience from the first point of contact through to arrival and departure.

This is an exciting opportunity for a senior host who is passionate about people, thrives in a fast‑paced premium dining environment and understands the importance of exceptional guest experiences.

The Ideal Candidate

• Experience as a Head Host in a premium restaurant
• Experience with OpenTable or similar
• Proven ability to manage high-volume reservations and optimise bookings, table allocations and service flow
• Exceptional communication and interpersonal skills
• A genuine passion for delivering outstanding guest experiences
• Strong leadership skills with the ability to develop and motivate a team
• Immaculate presentation and exceptional attention to detail
• Highly organised, adaptable and able to manage competing priorities
• A proactive approach with a strong work ethic and a can‑do attitude
• Availability to work a rotating roster, including weekends and public holidays

Why Lucas Collective?

• Career progression across our growing collection of venues
• Industry‑leading training, development and masterclasses
• Lucas Education and specialist wine and sake programs
• Opportunities to learn from award winning hospitality leaders
• Generous dining discounts across our venues
• A supportive, high‑performing and collaborative team environment