Senior Reservations & Guest Experience Lead

Lucas Collective

Melbourne

On-site

AUD 85,000 - 110,000

Full time

2 days ago

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Benefits offered by this job

Career progression across venues

Training and masterclasses

Dining discounts across venues

Supportive, high-performing team

Job summary

Noẽma, the latest concept from Lucas Collective, is seeking an experienced Reservations Manager to join our opening team in Melbourne. This on-site role will lead the host team, oversee daily reservations, and ensure a seamless guest journey from first contact to departure in a premium dining environment.

You will coordinate with management and the reservations team, optimise allocations, handle guest inquiries, and drive high‑quality service while maintaining an impeccable guest experience and

Qualifications

Experience as a Head Host in a premium restaurant.
Experience with OpenTable or similar.
Proven ability to manage high-volume reservations and optimise bookings, table allocations and service flow.
Exceptional communication and interpersonal skills.

Responsibilities

Oversee day-to-day reservations operations for Noẽma.
Lead and develop the host team on-site.
Manage guest enquiries and optimise booking allocations and service flow.
Ensure seamless guest experience from first contact to arrival and departure.
Collaborate with restaurant management and head office reservations team.

Skills

Head Host

OpenTable

High-volume reservations

Communication

Leadership

Attention to detail

Organised

Weekend availability

Tools

OpenTable

Job description

You will coordinate with management and the reservations team, optimise allocations, handle guest inquiries, and drive high‑quality service while maintaining an impeccable guest experience and

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