Reservations Manager | Noẽma

Lucas Collective; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career progression

Training & masterclasses

Wine and sake programs

Dining discounts across venues

Supportive team environment

Job summary

Noẽma, the newest concept from Lucas Collective, seeks an experienced Reservations Manager to lead the host team on-site in Melbourne. You will manage daily reservations operations, optimise booking allocations, and ensure a seamless guest experience from first contact to departure.

The role requires a senior host mindset, strong leadership, and a passion for hospitality excellence. Join a renowned hospitality group and contribute to an award‑winning team with opportunities for growth, industry

Qualifications

• Head Host in a premium restaurant.
• Experience with OpenTable or similar reservation systems.
• Proven ability to manage high-volume reservations and optimise bookings, allocations and service flow.
• Exceptional communication and interpersonal skills.
• A genuine passion for delivering outstanding guest experiences.
• Strong leadership skills with the ability to develop and motivate a team.
• Immaculate presentation and attention to detail.
• Highly organised, adaptable and able to manage competing priorities.
• Proactive approach with a strong work ethic and a can-do attitude.
• Availability to work a rotating roster, including weekends and public holidays.

Responsibilities

• Oversee day-to-day reservations operations.
• Lead and develop the host team.
• Manage guest enquiries and communications.
• Optimise bookings allocations and service flow from first contact to arrival and departure.
• Support a premium guest experience in a fast-paced environment.

Skills

Head Host

OpenTable

High-volume bookings

Exceptional communication

Leadership

Tools

OpenTable

Job description

About Noẽma Opening this November, Noẽma is the latest concept from Lucas Collective, bringing a fresh take on contemporary Mediterranean dining to Melbourne’s CBD. Inspired by modern Greek cuisine, the menu will celebrate exceptional produce, bold flavours and the theatre of Josper-grilled cooking, all within a striking new venue spanning a main dining room, intimate basement and private dining spaces.

About Lucas Collective Home to some of Australia's most iconic and acclaimed restaurants, Lucas Collective is one of the country’s leading hospitality groups, with a collection including Chin Chin, Kisumé, Hawker Hall, Maison Bâtard, Baby Pizza, Yakimono, Society, Grill Americano and Tombo Den.

About The Opportunity: We are seeking an experienced Reservations Manager to join our opening team at Noẽma. This is a hands‑on, on‑site restaurant role, based within the venue and responsible for leading the host team.

Working closely with the restaurant management and head office reservations team, you will oversee the day‑to‑day reservations operations, lead and develop the host team, manage guest enquiries, optimise booking allocations and ensure a seamless guest experience from the first point of contact through to arrival and departure.

This is an exciting opportunity for a senior host who is passionate about people, thrives in a fast‑paced premium dining environment and understands the importance of exceptional guest experiences.

The Ideal Candidate:

• Experience as a Head Host in a premium restaurant
• Experience with OpenTable or similar
• Proven ability to manage high-volume reservations and optimise bookings, table allocations and service flow
• Exceptional communication and interpersonal skills
• A genuine passion for delivering outstanding guest experiences
• Strong leadership skills with the ability to develop and motivate a team
• Immaculate presentation and exceptional attention to detail
• Highly organised, adaptable and able to manage competing priorities
• A proactive approach with a strong work ethic and a can‑do attitude
• Availability to work a rotating roster, including weekends and public holidays

Why Lucas Collective?

• Career progression across our growing collection of venues
• Industry‑leading training, development and masterclasses
• Lucas Education and specialist wine and sake programs
• Opportunities to learn from award winning hospitality leaders
• Generous dining discounts across our venues
• A supportive, high‑performing and collaborative team environment

Proudly founder‑owned and led, we are an acclaimed independent hospitality collective, with a portfolio that includes Australia’s most beloved and exciting concepts — spanning restaurants, bars, private dining spaces and other experiential offerings. Lucas Collective is brought to you by renowned restaurateur Chris Lucas.

At Lucas Collective, we champion growth. We recognise talent, celebrate success and create space for individuals to thrive, proudly offering a culture that’s inclusive, inspiring and grounded in respect. Our tailored training approach marries on‑floor experience with our own digital education platform and we offer access to an array of career‑changing opportunities.

Proudly founder‑owned and led, we are an acclaimed independent hospitality collective, with a portfolio that includes Australia’s most beloved and exciting concepts — spanning restaurants, bars, private dining spaces and other experiential offerings. Lucas Collective is brought to you by renowned restaurateur Chris Lucas.

At Lucas Collective, we champion growth. We recognise talent, celebrate success and create space for individuals to thrive, proudly offering a culture that’s inclusive, inspiring and grounded in respect. Our tailored training approach marries on‑floor experience with our own digital education platform and we offer access to an array of career‑changing opportunities.