Senior Rent Assessment Officer

St George Community Housing; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive package 35-hour week

Salary packaging up to 15900 tax-free

Novated leasing option

Health and wellbeing benefits

Paid parental leave 12 weeks

Hybrid work options

Job summary

St George Community Housing in Sydney leads the delivery of accurate rent assessment services across SGCH. Reporting to the Income Manager, you will lead a team of Rent Assessment Officers, guiding decision-making, data integrity and positive customer outcomes.

The role requires extensive experience in rent assessments and income reviews, plus strong leadership skills to coordinate workflows and ensure compliant outcomes across multiple office locations.

Qualifications

• Extensive experience in rent assessments and income reviews.
• Strong knowledge of social and affordable housing rent-setting requirements.
• Proven leadership in coordinating workflows, quality assurance and team development.
• Customer-focused approach ensuring fair and compliant outcomes.

Responsibilities

• Lead day-to-day workflow of Rent Assessment Officers to meet service targets.
• Oversee rent reviews, income assessments and complex rent calculations with accuracy and compliance.
• Provide specialist advice and act as escalation point for complex or disputed rent matters.
• Monitor quality, productivity and performance outcomes; implement improvements and address risks.
• Analyse rent assessment data and trends to support reporting, compliance and continuous improvement.
• Coach and develop team members to ensure consistent service delivery.

Skills

Rent assessments

Income reviews

Leadership

Quality assurance

Data analysis

Customer service

Job description

St George Community Housing – Sydney CBD NSW

At SGCH, we believe everyone belongs.This is why our purpose,‘to create belonging’drives our commitment tobuild a team wherediversity, inclusion andconnectionare at theheartof what we do.

As a leadingnot-for-profitcommunity housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, wecontinue toinvestin our people, our homes, and our communities. Guided by ourvalues–We Care, We Create, We Connect –we’vebuilt an inclusiveworkplaceby caring for one another,creatingand sharingnew ideas, and connecting authenticallyevery day,whereeveryonehas the opportunity togrow and thrive.

We are committed tofostering an inclusive environment andbuilding a team that reflects the diversity of the communities weconnect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences.If this role excites you butyou’renot sure you tick every box, we still encourage you to apply.Your passion and potential matter.

Join us in creating sustainable, connected communities whereeveryone feelsa sense of belonging andareempowered to thrive.

Whatweoffer

• Competitivepackage–35-hour work weekwith competitive and above Award pay

NFP salary packaging–Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings

High-growth environment–Realopportunities to grow your careerwithafocus oninternal promotions,inhouse learning and developmentandstudyassistancesupport

Health and wellbeingbenefits-Corporate discounts with Flarefor everyday savings, Reward and Recognition program,access to a free 24/7Employee Assistance Program(EAP)for you and your family

Paid Parental Leave–12 weeks paid parental leaveand3 daysbonusannualleave

Agile and innovative work practices–Hybrid work arrangements including work from home options, and modern,well-locatedoffices close to public transport

About the roleand about you

As the Senior Rent Assessment Officer, you will lead the delivery of accurate, timely and compliant rent assessment services across SGCH. Reporting to the Income Manager, you will lead a team of Rent Assessment Officers, providing operational leadership, quality oversight and specialist advice to support consistent decision-making, strong data integrity and positive customer outcomes.

To succeed in this role, you will have extensive experience in rent assessments and income reviews, strong knowledge of social and affordable housing rent-setting requirements, and proven leadership skills in coordinating workflows, quality assurance and team development. You will demonstrate sound judgement, attention to detail and a customer-focused approach, ensuring fair, respectful and compliant outcomes.

This is a permanent role, requires travel to all SGCH office locations and portfolios asrequired.

Duties

Lead and coordinate the day-to-day workflow of Rent Assessment Officers to ensure service targets are achieved.

Oversee rent reviews, income assessments and complex rent calculations, ensuring accuracy and compliance.

Provide specialist advice and act as the escalation point for complex or disputed rent assessment matters.

Monitor quality, productivity and performance outcomes, implementing improvements and addressing risks proactively.

Analyse rent assessment data and trends to support reporting, compliance and continuous improvement initiatives.

Coach and develop team members, fostering collaboration, capability development and consistent service delivery.

The recruitment process may include interviews and relevant skills or behavioural assessmentswithselectionbased ondemonstratedmerit against the roles criteria. Appointment is subject to standard pre-employment checks, such asworking rights, employmentreferencesfrompreviousmanagers, a National Police Check, and a health assessment.

If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to****@sgch.com.au