Senior Relationship Manager – Hybrid, Growth & Partnerships

REA Group Sydney, AUS; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Birthday leave

Purchased leave

Parental leave

Volunteering leave

Hackdays

Job summary

RE A Group Sydney is seeking a Senior Relationship Manager to build strategic, long-term relationships with a portfolio of tier 1–3 customers. You’ll understand each client’s business, map opportunities, and connect them with REA specialists to support growth and value realization.

This customer-facing role involves regular in-person engagement, with a focus on retention, revenue growth, and delivering tailored product value across the REA suite.

Qualifications

• Interest in understanding customers’ businesses and building trusted, long-term relationships.
• Commercially minded with the ability to recognise customer needs and turn them into practical growth opportunities.
• Confidence leading customer conversations, including business reviews and discussions about product value.
• Strong planning and follow-through, and the ability to coordinate the right people around a customer need.
• A collaborative style and a focus on delivering a positive customer experience.

Responsibilities

• Own and grow relationships across a defined customer portfolio and territory.
• Understand customer needs, identify opportunities to create value, and bring in the right specialists to help.
• Support customer retention and revenue growth through relevant product upgrades and solutions.
• Lead quarterly business conversations that help customers get more value from REA products and features, partnering with Customer Success where appropriate.
• Build and deliver a strategic portfolio and territory plan, with clear customer engagement priorities.
• Customer Support and Sales Support to deliver a connected customer experience.

Job description

RE A Group Sydney is seeking a Senior Relationship Manager to build strategic, long-term relationships with a portfolio of tier 1–3 customers. You’ll understand each client’s business, map opportunities, and connect them with REA specialists to support growth and value realization.

This customer-facing role involves regular in-person engagement, with a focus on retention, revenue growth, and delivering tailored product value across the REA suite.