Senior Relationship Manager

Rea Group; New South Wales; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work style

Flexible leave options including, to a

Birthday leave

Purchase additional leave

Flexible parental leave

Volunteering leave, community grants,

Matched payroll giving

Community Café donation 100% tocharity

Hackdays

Job summary

REA Group in Australia is seeking a Senior Relationship Manager within Resi Sales to forge strong, strategic ties with tier 1–3 customers. You will understand each client’s business, identify what matters, and connect them with REA’s people and solutions to support goals.

This is a customer-facing role with regular in-person engagement. You will lead quarterly business conversations, coordinate cross-functional teams, and help customers get more value from REA products.

Qualifications

• Genuine interest in understanding customers’ businesses and building long-term relationships.
• Commercial mindset with ability to recognise customer needs and growth opportunities.
• Confident in leading customer conversations, including business reviews and value discussions.
• Strong planning and follow-through; ability to coordinate around customer needs.
• Collaborative style focused on delivering a positive customer experience.

Responsibilities

• Own and grow relationships across a defined customer portfolio and territory.
• Understand customer needs, identify opportunities to create value, and bring in the right specialists.
• Support customer retention and revenue growth through relevant product upgrades and solutions.
• Lead quarterly business conversations that help customers get more value from REA products and features, partnering with Customer Success where appropriate.
• Build and deliver a strategic portfolio and territory plan, with clear customer engagement priorities.
• Customer Support and Sales Support to deliver a connected customer experience.

Skills

Customer relationships

Strategic thinking

Relationship management

Negotiation

Cross-functional collaboration

Planning & execution

Job description

• Hybrid working, birthday leave and purchased leave options
• Flexible parental leave for primary and secondary carers
• Volunteering leave, community grants and matched payroll giving

We're REA

With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

Resi Sales brings together Relationship Managers, Specialist Sales, Customer Success and Sales Support to help residential customers get more from REA. It’s a collaborative, fast-moving team that builds strong partnerships, spots opportunities and connects agencies with the right people and solutions.

What you’ll do

We’re looking for a Senior Relationship Manager to build strong, strategic relationships with a portfolio of our tier 1–3 customers. You’ll get to know each customer’s business, understand what matters to them, and connect them with the right REA people and solutions to support their goals. This is a customer-facing role with regular in-person engagement.

• Own and grow relationships across a defined customer portfolio and territory.
• Understand customer needs, identify opportunities to create value, and bring in the right specialists to help.
• Support customer retention and revenue growth through relevant product upgrades and solutions.
• Lead quarterly business conversations that help customers get more value from REA products and features, partnering with Customer Success where appropriate.
• Build and deliver a strategic portfolio and territory plan, with clear customer engagement priorities.
• Customer Support and Sales Support to deliver a connected customer experience.

What you’ll bring

• A genuine interest in understanding customers’ businesses and building trusted, long-term relationships.
• A commercially minded approach, with the ability to recognise customer needs and turn them into practical growth opportunities.
• Confidence leading customer conversations, including business reviews and discussions about product value.
• Strong planning and follow-through, and the ability to coordinate the right people around a customer need.
• A collaborative style and a focus on delivering a positive customer experience.

How you’ll make an impact

You’ll help customers get more from their partnership with REA, strengthen product engagement, protect and grow existing business, and create clear plans for long‑term customer success.

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

Some of our Perks & Benefits include:

• A hybrid and flexible approach to working
• Flexible leave options including, birthday leave and purchase additional leave
• Flexible parental leave offering for primary and secondary carers
• Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
• Hackdays so you can bring your big ideas to life

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!