Senior Recovery Claims Specialist

Auto & General; North Lakes; On-site; AUD 60,000 - 80,000; Full time

Job summary

Auto & General in Queensland, North Lakes, is seeking a recovery claims specialist to proactively manage an allocated caseload and maximise recovery outcomes. You will initiate outbound calls to customers and third parties, progress claims, and negotiate settlements while assessing risks and potential hardship.

The role focuses on delivering exceptional service and handling inbound queries related to recovery claims.

Responsibilities

• Maximise recovery outcomes by proactively managing an allocated caseload of recovery claims.
• Initiate proactive outbound calls to customers and third parties to progress recovery claims and negotiate settlements.
• Identify and assess first-line risks, including vulnerabilities and potential financial hardship, within recovery claims.
• Provide exceptional service to customers and third parties, effectively managing inbound queries related to recovery claims.
• Accurately identify and determine the most appropriate resolution path for each recovery claim.

Job description

Auto & General in Queensland, North Lakes, is seeking a recovery claims specialist to proactively manage an allocated caseload and maximise recovery outcomes. You will initiate outbound calls to customers and third parties, progress claims, and negotiate settlements while assessing risks and potential hardship.

The role focuses on delivering exceptional service and handling inbound queries related to recovery claims.