Medical Receptionist

Doctors&Co; Geelong; On-site; AUD 50,000 - 65,000; Part time

Job summary

Doctors and Co. at Armstrong Creek Doctors Geelong is seeking a friendly Medical Receptionist to join our growing healthcare team.

You will manage front-desk duties, greet patients, process payments, schedule appointments, and help maintain confidential records in a welcoming clinic environment. You will work alongside clinicians to ensure smooth daily operations, handle Medicare invoicing, and support day-to-day clinic activities.

Qualifications

• 1 year experience as Medical Receptionist in a medical practice.
• Experience with Medical software BEST PRACTICE/MEDICAL DIRECTOR.
• Strong organizational and problem solving skills.
• Ability to multitask in a fast-paced environment.
• Excellent written and verbal communication with staff and patients.
• Commitment to quality patient service.
• Ability to work in a team.

Responsibilities

• Open and close clinic per procedure.
• Greet patients and callers professionally.
• Make appointments for patients.
• Manage medical records confidentially and efficiently.
• Process patient payments via cash, EFTPOS, direct bill.
• Invoice Medicare, Private Health Funds, TAC, Workcover.
• Know the MBS schedule and billing procedures.
• Coordinate with referring doctors and hospital staff.

Skills

Teamwork

Organization

Multitasking

Communication

Patient service

Tools

BEST PRACTICE/MEDICAL DIRECTOR

Job description

About Us

At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs.

About Us

At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs. As a leading healthcare provider in Australia, we pride ourselves on our compassionate approach, cutting-edge treatments, and a patient-centric ethos. Our team at Armstrong Creek Doctors is driven by a shared commitment to excellence and innovation in the medical field.

Role Overview

We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team at Armstrong Creek Doctors. In this role, you will work at the front desk of our medical clinic and assist our patients and other visitors. Your primary job duties will include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.

Key Responsibilities

• Open and Close clinic as per set procedure
• Greet patients and other callers in a professional and courteous manner
• Make appointments for patients
• Ensure medical records are managed confidentially and efficiently
• Accurately process patient payments via cash, Eftpos, and direct bill transaction.
• Invoice Medicare, Private Health Funds, TAC, Workcover.
• Knowledge of the MBS schedule and correct billing procedures
• Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
• Attend to patient enquiries
• Check and handle internal emails.
• Fill in the roster when staff is away, on holidays and sick leave.
• Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary.
• Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents.
• At all times maintain confidentiality of patient personal and financial information.
• Complete recalls.
• Support the day to day operations of the medical centre.
• Exceptional customer service and teamwork skills.

Selection Criteria

• Demonstrated ability to work in a team
• Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
• Demonstrated strong organisational and problem solving skills
• Demonstrated ability to work in a fast paced environment, including multitasking
• Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
• Demonstrated commitment to quality patient service
• At least 1 year experience as a Medical Receptionist in a medical practice is required

In addition, the candidate must also provide the following;

• Current Police Check
• Current Working with Children clearance
• Current First Aid/CPR certificate
• Immunisation Record
• Driving Licence/ Photo ID

If this role speaks to your heart, we cannot wait to meet you.

Only short-listed candidates will be contacted.

Expected Start Date: as soon as possible.

Job Types: Part-Time/Full-Time

Salary: Remuneration will be negotiable based on experience.