Medical Receptionist

Yarra Glen Family Clinic; Yarra Glen; On-site; AUD 45,000 - 55,000; Full time

Job summary

Yarra Glen Family Clinic is seeking a friendly Medical Receptionist to join our rural practice. You will be the first point of contact for patients, providing a warm welcome and guiding them through appointments, billing and referrals.

We're looking for someone who communicates well, is organised, reliable and privacy-conscious, and who enjoys working with a supportive team of healthcare professionals in a community setting.

Qualifications

• Warm, approachable and passionate about helping patients.
• A confident and positive communicator.
• Organised and able to juggle multiple priorities.
• Reliable, punctual and dependable to the team.
• Comfortable using computers and learning new systems.
• Respectful of patient privacy and confidentiality.

Responsibilities

• Welcoming patients and making them feel comfortable and supported.
• Answering phones and helping patients with questions and appointments.
• Booking, changing and cancelling appointments and ensuring correct type.
• Managing a busy reception area while staying calm and organised.
• Processing payments, Medicare claims and other billing requirements.
• Registering new patients and keeping information up to date.
• Processing referrals, correspondence, scanning and admin tasks.
• Assisting doctors and nurses with administrative needs.
• Helping manage recalls, reminders and follow-up appointments.
• Promoting health services and helping patients understand when beneficial.

Skills

Warm & approachable

Excellent communication

Customer service

Multitasking

Privacy & confidentiality

Computer literacy

Job description

We're looking for a friendly, enthusiastic and organised Medical Receptionist to join our team and become an important part of our local community. Working in a medical practice is about much more than answering phones and booking appointments. Our reception team plays an important role in helping patients access the healthcare they need and making sure they feel welcome, supported and valued when they walk through our doors.

You'll be one of the first people our patients see, so your warmth, enthusiasm and willingness to help can make a real difference.

Key responsibilities

• Welcoming patients and making them feel comfortable and supported
• Answering phones and helping patients with their questions and appointments
• Booking, changing and cancelling appointments and ensuring patients are booked into the appropriate appointment type
• Managing a busy reception area while keeping things calm, organised and professional
• Processing payments, Medicare claims and other billing requirements
• Registering new patients and keeping patient information accurate and up to date
• Processing referrals, correspondence, scanning and other administrative tasks
• Assisting doctors and nurses with their administrative needs
• Helping manage recalls, reminders and follow-up appointments
• Promoting the health services available at the practice and helping patients understand when those services may be beneficial to them

About you

• Warm, approachable and passionate about helping patients
• A confident and positive communicator
• Comfortable speaking with patients face-to-face and over the phone
• Organised and able to juggle multiple priorities
• Calm and friendly when the clinic gets busy
• Reliable, punctual and someone the team can depend on
• Comfortable using computers and learning new systems
• Detail-oriented, particularly when dealing with patient information and billing
• A team player who is happy to help wherever needed
• Respectful of patient privacy and confidentiality
• Opportunity to work alongside experienced doctors, nurses and healthcare professionals
• Develop your skills and become an important part of the practice
• Work that matters and contributes to helping people in the community live healthier lives

About us

We are a rural medical practice passionate about providing high-quality healthcare to our local community. As a rural medical practice, we have a unique opportunity to make a genuine difference to the health of the community we serve. Access to healthcare can sometimes be more challenging in rural areas, and our reception team plays an important role in helping patients access the services available to them.