Senior RAN & VSAT Operations Lead

Optus; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Remuneration & employee discounts

Flexible working with 3 days in office

Vibrant campus with amenities

Generous leave and Parental Leave

Diversity and inclusion networks

Wellbeing support services

Free Optus bus service

Job summary

Optus is seeking a Senior Technical Specialist, T2 RAN Ops, to ensure optimal performance and availability of the RAN Network. You will provide hands-on operational support, govern suppliers, and support Satellite Site network via VSAT backhaul, collaborating with MSPs, vendors and internal teams.

You will contribute to incident resolution, problem management and change planning, while driving improvements in network design and automation.

Qualifications

• A relevant degree in Engineering (Communications, Electrical or similar) or Diploma with extensive related work experience.
• 10+ years in the Mobile/Mobile-Satellite industry, with VSAT, IP and cellular backhaul expertise.
• Advanced understanding of VSAT, RF, IP and 3G/4G cellular systems.
• Strong problem-solving and escalation management.
• Excellent troubleshooting across subsystems for end-to-end VSAT and Mobile backhaul services.
• Experience with protocol-level application testing and troubleshooting.
• Cybersecurity skills and operational experience.
• Vendor and Customer management and negotiation skills.
• Strong communication and collaboration across stakeholders.
• ITIL framework compliance and adherence experience.

Responsibilities

• Execute technical operational processes and provide technical support to maintain network availability.
• Respond to and assist in resolving incidents escalated by Managed Services where issues are not immediately resolvable.
• Support Problem Management by contributing to root cause analysis and corrective action recommendations.
• Manage and respond to escalations from Service Assurance Managers on critical incidents under guidance.
• Assist with planning and execution of network changes, expansions, and upgrades.
• Recommend improvements to network design to enhance performance and reliability.
• Ensure all planned changes meet Optus’ quality and performance policies.
• Support continuous improvement activities alongside Engineering, Vendors, and Managed Services.
• Contribute to tools strategy and automation initiatives by providing operational insights.
• Participate in alarm filtering, correlation analysis, and service assurance automation efforts.
• Provide operational input into weekly/monthly KPI and SLA reporting processes.
• Act as a point of knowledge for peers and contribute to team knowledge sharing and training initiatives.

Skills

VSAT

RF & backhaul

IP Networking

3G/4G cellular

Troubleshooting

Cybersecurity

Vendor management

ITIL familiarity

Communication

Education

Engineering degree (Communications / Electrical) or Diploma with extensive related experience

Job description

Optus is seeking a Senior Technical Specialist, T2 RAN Ops, to ensure optimal performance and availability of the RAN Network. You will provide hands-on operational support, govern suppliers, and support Satellite Site network via VSAT backhaul, collaborating with MSPs, vendors and internal teams.

You will contribute to incident resolution, problem management and change planning, while driving improvements in network design and automation.