Senior RAN & Satellite Backhaul Ops Specialist

Optus; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Flexible work arrangements (3 days in,

Employee discounts and $80 monthly tax

25% off Optus products

On-site campus amenities

Parental Leave up to 16 weeks

Diversity networks and inclusion

24/7 wellbeing counselling services

Free Optus bus to Macquarie Uni

Job summary

Optus is seeking a Senior Technical Specialist, T2 RAN Ops to ensure optimal performance and availability of the Optus RAN Network. You’ll provide hands-on operational support and contribute to supplier governance across Incident, Change and Problem Management.

You’ll also support Satellite Site network via VSAT and Hetnet Gateway integrated with VSAT equipment. Work hours are flexibility-based with evolving shifts; you’ll collaborate with managed service providers, vendors and internal

Qualifications

• A relevant degree in Engineering (Communications, Electrical or similar) or Diploma with extensive related work experience.
• 10+ years in Mobile/Mobile-Satellite industry with VSAT, IP and RF expertise.
• Advanced understanding of VSAT, RF, IP and 3G/4G cellular systems.
• Strong problem-solving skills and ability to investigate and upscale effectively.
• Excellent troubleshooting across subsystems to deliver end-to-end VSAT and Mobile backhaul services.
• Experience with protocol-level application testing and troubleshooting.
• Cybersecurity skills and operational experience.
• Vendor and Customer management and negotiation skills.
• Strong communication and collaboration across technical and non-technical stakeholders.
• ITIL framework compliance and adherence experience.

Responsibilities

• Execute technical operational processes and provide technical support to maintain network availability.
• Respond to and assist in resolving incidents escalated by Managed Services.
• Support Problem Management by contributing to root cause analysis and corrective action recommendations.
• Manage and respond to escalations from Service Assurance Managers on critical incidents.
• Assist with planning and execution of network changes, expansions, and upgrades.
• Recommend improvements to network design to enhance performance and reliability.
• Ensure all planned changes meet Optus’ quality and performance policies.
• Support continuous improvement activities alongside Engineering, Vendors, and Managed Services.
• Contribute to tools strategy and automation initiatives by providing operational insights.
• Participate in alarm filtering, correlation analysis, and service assurance automation efforts.
• Provide operational input into weekly/monthly KPI and SLA reporting processes.
• Act as a point of knowledge for peers and contribute to team knowledge sharing and training initiatives.

Skills

10+ years in Mobile/Mobile-Satellite

VSAT, RF and cellular backhaul

IP, 3G/4G cellular systems

Problem solving & troubleshooting

Communication & stakeholder management

ITIL framework compliance

Vendor & customer management

Cybersecurity skills

Education

Engineering degree or Diploma

Tools

VSAT equipment

Job description

Optus is seeking a Senior Technical Specialist, T2 RAN Ops to ensure optimal performance and availability of the Optus RAN Network. You’ll provide hands-on operational support and contribute to supplier governance across Incident, Change and Problem Management.

You’ll also support Satellite Site network via VSAT and Hetnet Gateway integrated with VSAT equipment. Work hours are flexibility-based with evolving shifts; you’ll collaborate with managed service providers, vendors and internal