Senior PropTech Client Delivery Lead

Cotality Australia; Adelaide; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing leave

Wellbeing allowance

Parental leave & Baby Bucks

Calm app subscription

RP Data access

Community and volunteer leave

Job summary

Cotality Australia is seeking a Senior Client Delivery & Engagement Manager to lead end-to-end client integrations and orchestrate cross-functional delivery across key accounts. You will bridge client needs with technical and product teams, ensuring successful deployments and ongoing operational value.

In this role you will master our platform ecosystem, coordinate with Sales, Product and Project Management, and apply AI-enabled discovery to streamline communications and outcomes for a diverse

Qualifications

• 3–5+ years delivering technical solutions and managing complex client integrations.
• High resilience, emotional intelligence, and stability; proactive and independent.
• Strong problem-solving mindset with experience triaging and resolving complex enquiries.
• Excellent written, in-person, and presentation communication to technical and executive stakeholders.
• Continuous-improvement mindset with comfort using automation and AI tools.

Responsibilities

• Partner with the Account Director to manage end-to-end delivery for a portfolio of key clients.
• Translate client business problems into effective Cotality solutions with internal teams.
• Triage, investigate, track, and resolve challenging operational and technical issues.
• Develop deep expertise across core platforms (ValEx, Property Hub, RP Data) and custom data solutions.
• Collaborate with Sales, Product, and Project Management to meet client commitments.
• Utilise AI tools to automate workflows and improve client communications.

Skills

Client Delivery & Solutions Management

Resilience & Autonomy

Curiosity & Technical Problem-Solving

Solution Translation & Communication

Process Improvement & AI Fluency

Tools

Salesforce

Zendesk

JIRA

Confluence

Job description

Cotality Australia is seeking a Senior Client Delivery & Engagement Manager to lead end-to-end client integrations and orchestrate cross-functional delivery across key accounts. You will bridge client needs with technical and product teams, ensuring successful deployments and ongoing operational value.

In this role you will master our platform ecosystem, coordinate with Sales, Product and Project Management, and apply AI-enabled discovery to streamline communications and outcomes for a diverse