Client Delivery & Engagement Manager

Cotality Australia; Melbourne; Ibrido; AUD 120.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working model across AU/NZ

Wellbeing leave (10 half days)

Fitness/wellbeing allowance AUD 600

Parental leave with Baby Bucks

Mindfulness tools & Calm app access

Access to RP Data and industry updates

Community and volunteering leave

Descrizione del lavoro

Cotality Australia is seeking a Senior Client Delivery & Engagement Manager to lead end-to-end client integrations for a portfolio of key clients. You will partner with the Account Director, coordinate cross-functional teams, and translate client needs into actionable product and operational outcomes.

Bring 3–5+ years of delivery leadership, resilience, and AI fluency to drive strategic engagements, optimise workflows, and maintain exceptional client partnerships within the PropTech ecosystem.

Competenze

• 3–5+ years of experience delivering technical solutions for complex client integrations.
• Proactive operator with resilience and autonomy to manage shifting client priorities.
• Strong problem solving and ability to translate business problems into technical solutions.
• Excellent written and presentation communication to technical and executive stakeholders.
• Experience leveraging automation/AI to improve workflows and client interactions.

Mansioni

• Lead end-to-end delivery of complex client integrations for a portfolio of key clients.
• Partner with Account Director to manage client delivery milestones and expectations.
• Triages and resolves operational and technical issues through to resolution.
• Build expertise across core platforms (ValEx, Property Hub, RP Data, custom data solutions).
• Collaborate with Sales, Product and Project Management to ensure delivery meets commitments.

Conoscenze

Client delivery

Solutions management

Resilience & autonomy

Curiosity & problem solving

Communication

AI fluency

Strumenti

Salesforce

Zendesk

JIRA

Confluence

Descrizione del lavoro

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

In this role, you will serve as a Senior Client Delivery & Engagement Manager, partnering closely alongside the Account Director to manage the end-to-end delivery of complex client integrations and provide exceptional operational partnership across a dedicated portfolio of key clients. You will champion project milestones, manage client delivery expectations, and serve as the vital bridge between client teams and internal departments, ensuring technical implementations and operational outcomes run seamlessly.

You will operate with resilience, autonomy, and strong project coordination skills, hitting the ground running to untangle complex technical queries, coordinate solution rollouts, and master platforms such as ValEx, Property Hub, RP Data, and custom data solutions. Leveraging AI-powered discovery and workflow automation, you will optimise internal communications, translate client business problems into actionable solutions alongside our technical teams, and collaborate with Sales, Product, and Project Management to deliver long‑term value.

What You’ll Be Doing:

• Client Delivery & Complex Integrations: Partner alongside the Account Director to support a dedicated portfolio of key clients, managing delivery expectations and steering the end-to-end implementation of complex technical solutions, project milestones, and operational reviews.
• Strategic Engagement & Solution Translation: Deeply understand client business problems and strategic roadmaps, collaborating closely with internal technical, product, and delivery teams to translate those challenges into effective Cotality solutions.
• Resolving Complex Enquiries & Escalations: Serve as the resilient primary contact to triage, investigate, track, and champion challenging operational and technical issues through to full resolution.
• Mastering the Product Ecosystem: Build deep subject matter expertise across core platforms and workflows, including ValEx, Property Hub, RP Data, and custom data solutions, acting as a trusted specialist for clients and internal stakeholders alike.
• Cross-Functional Collaboration: Partner closely with internal Sales, Product, and Project Management to streamline communications, manage internal conversations, and guarantee deliverables meet agreed client commitments.
• Leveraging Modern Tech & AI Fluency: Navigate everyday systems (Salesforce, Zendesk, JIRA, Confluence) while utilising AI tools to streamline enquiry discovery, automate manual workflows, and elevate client communications and presentations.

Job Qualifications:

What You’ll Bring

• Client Delivery & Solutions Management: 3–5+ years of experience delivering technical solutions, managing complex client integrations, and nurturing long-term client partnerships in collaboration with commercial leaders.
• Resilience & Autonomy: High resilience, emotional intelligence, and stability; a proactive operator who can hit the ground running independently, navigate shifting client priorities, and maintain poise under pressure.
• Curiosity & Technical Problem-Solving: A naturally curious mindset with a background in troubleshooting technical issues, investigating complex enquiries, and navigating ticketing systems or CRMs (e.g., Salesforce, Zendesk, JIRA).
• Solution Translation & Communication: Exceptional written, in-person, and presentation skills, with a proven ability to understand business problems and articulate technical solutions clearly to both technical and executive client stakeholders.
• Process Improvement & AI Fluency: A continuous-improvement mindset, with comfort leveraging automation and AI tools for rapid enquiry discovery, workflow optimisation, and communication.

Preferred:

• Industry Experience: Exposure to Real Estate, Banking, Finance, Valuation, or PropTech sectors is advantageous, though strong delivery managers and relationship builders with proven resilience from other industries are warmly welcomed.
• Platform Familiarity: Exposure to property data systems, valuation workflows, ticketing platforms, or CRM environments (such as RP Data, JIRA, Zendesk, or Salesforce).

Why Join Cotality?

Cotality has a culture of collaboration- we champion ownership, initiative and leadership! To support your whole self, our benefits are built to help you thrive at work and in life.

• In addition to modern offices across Australia and New Zealand, our hybrid working model provides you with the opportunity for flexible working conditions that work best for you and the business;
• 10 half days of Wellbeing leave each year to help you recharge and access to our Employee Assistance Program;
• $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more;
• Generous Parental leave offering, $750 AUD in Baby Bucks and our peer recognition turned into rewards program - Bravo!
• Free subscription to the Calm app as well as other mindfulness tools, online health and nutrition courses;
• Complimentary access to Australia’s most comprehensive property research platforms including RP Data and exclusive employee-only market updates and access to the industry’s best property experts;
• Two community and volunteer leave days each year to support meaningful causes and our charity partners.

Cotality's Diversity Commitment:

Research suggests some candidates may hesitate to apply unless they meet every listed requirement. If you’re excited about this role but your past experience doesn’t align perfectly, we still encourage you to apply!

We welcome applications from people of all backgrounds and particularly encourage women and underrepresented groups to apply.

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement:

Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws. We are committed to providing equal employment opportunities and maintaining a drug‑free workplace free from discrimination, harassment, and bullying.