Senior Project Manager, Technology and Enablement

Victorian Government; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

The Victorian Ombudsman is seeking a senior Delivery Lead to drive complex technology projects that deliver accessible, sustainable and value-for-money outcomes for Victorians. You will work with business owners, users, sponsors, delivery teams, advisers and suppliers.

You will establish governance, manage finances and contracts, shape options and delivery plans, and lead change management, testing and adoption to transition projects into business-as-usual.

Qualifications

• Experience leading end-to-end technology-enabled change in complex organisations.
• Strong analytical and problem-solving skills.
• Executive-level communication and stakeholder influence.
• Commercial, procurement and supplier-management experience.
• Confidence leading multidisciplinary and matrixed teams.
• Commitment to accessibility, inclusion and human-centred service design.
• Sound judgement applying statutory, regulatory, privacy and information-management obligations.

Responsibilities

• Lead complex technology projects within scope, budget, schedule, quality, and risk.
• Develop options, business cases, delivery plans and executive recommendations.
• Establish governance, assurance, project controls and transparent reporting.
• Manage project finances, procurement, suppliers, contracts and commercial risks.
• Engage affected users and staff to shape practical and inclusive solutions.
• Lead change-impact assessment, readiness, communications, training and adoption.
• Measure service, operational, adoption and benefit outcomes.
• Coordinate testing, implementation, early-life support and transition to BAU.

Skills

End-to-end project leadership

Analytical thinking

Executive-level communication

Commercial & procurement experience

Stakeholder influence

Change-enablement

Accessibility & human-centred design

Regulatory/compliance judgement

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 442

About Us

The Victorian Ombudsman (VO) provides a free, independent, accessible and impartial service to the public. Our purpose is to ensure fairness for the public in their dealings with the Victorian public sector, to improve public administration, and engage within both public organisations, the government sector and the broader community. The Ombudsman Act 1973 (Vic) is the governing legislation.

The VO’s role is to ensure that the services of state and local government, and other public organisations are delivered in a fair and reasonable manner that is compatible with the Charter of Human Rights and Responsibilities Act 2006 (Vic) and that human rights have been taken into consideration in decision making.

Lead technology projects that make a difference for Victorians

About the role

In this senior role, you will work with business owners, affected users, executive sponsors, delivery teams, specialist advisers and suppliers to deliver accessible, sustainable and value-for-money solutions.

You will be responsible for:

• leading complex technology projects within approved scope, budget, schedule, quality, and risk parameters;
• developing options, business cases, delivery plans and executive recommendations;
• establishing governance, assurance, project controls and transparent reporting;
• managing project finances, procurement, suppliers, contracts and commercial risks;
• engaging affected users and staff to shape practical and inclusive solutions;
• leading change-impact assessment, readiness, communications, training and adoption;
• measuring service, operational, adoption and benefit outcomes; and
• coordinating testing, implementation, early-life support and transition into business-as-usual.

What you will bring

You will have demonstrated experience leading end-to-end technology-enabled change and a strong record of achieving outcomes in complex organisational environments.

You will combine disciplined project management with:

• structured organisational change and enablement capability;
• strong analytical and problem-solving skills;
• executive-level communication and stakeholder influence;
• commercial, procurement and supplier-management experience;
• confidence leading multidisciplinary and matrixed teams;
• commitment to accessibility, inclusion and human-centred service design; and
• sound judgement in applying statutory, regulatory, privacy, security and information-management obligations.

A sound working knowledge of, or the ability to quickly develop and apply, the Ombudsman Act 1973 and the Victorian Ombudsman’s statutory operating context is essential.

Why join the Victorian Ombudsman?

You will have the opportunity to lead meaningful change in an independent integrity agency and help ensure that technology supports fair, accessible and effective services for the Victorian community.

VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.

We encourage job applications from people of all genders, ages, religions, disability, LGBTIQ and cultures, including Aboriginal and Torres Strait Islander people.

VO is committed to supporting our employees work and life balance commitments. All requests for flexible working arrangements will be considered in line with operational requirements.

Employment at the Victorian Ombudsman is subject to:

Applications close Monday 9 November 2026 at 11.59pm