Strategy and Business Improvement Officer

Victorian-Ombudsman; Melbourne; On-site; AUD 90,000 - 125,000; Full time

Job summary

The Victorian Ombudsman in Melbourne is seeking a experienced Project Manager to maintain and implement VO’s planning and project management frameworks. You will work with leadership to translate strategy into operational plans and track execution.

You will provide strategic insights to VO leaders, champion continuous improvement projects and drive change to adopt new business models and processes across the organisation.

Responsibilities

• Maintaining and implementing VO’s planning and project management frameworks
• Strategic partnering; monitoring internal and external operating environments
• Supporting planning processes; translating strategy into operational plans
• Tracking and reporting on strategy and plan execution
• Facilitating the identification of business improvement opportunities
• Strategic problem-solving and development of sustainable, innovative solutions
• Providing strategic insights, advice and guidance to VO leaders and committees
• Leading and/or championing strategic initiatives and continuous improvement projects; and
• Driving organisational change to ensure smooth adoption of new business models or processes

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 467

About Us

The Victorian Ombudsman (VO) provides a free, independent, accessible and impartial service to the public. Our purpose is to ensure fairness for the public in their dealings with the Victorian public sector, to improve public administration, and engage within both public organisations, the government sector and the broader community. The Ombudsman Act 1973 (Vic) is the governing legislation.

The VO’s role is to ensure that the services of state and local government, and other public organisations are delivered in a fair and reasonable manner that is compatible with the Charter of Human Rights and Responsibilities Act 2006 (Vic) and that human rights have been taken into consideration in decision making.

About this role

• Maintaining and implementing VO’s planning and project management frameworks;
• Strategic partnering; monitoring internal and external operating environments;
• Supporting planning processes; translating strategy into operational plans;
• Tracking and reporting on strategy and plan execution;
• Facilitating the identification of business improvement opportunities;
• Strategic problem-solving and development of sustainable, innovative solutions;
• Providing strategic insights, advice and guidance to VO leaders and committees;
• Leading and/or championing strategic initiatives and continuous improvement projects; and
• Driving organisational change to ensure smooth adoption of new business models or processes.

• a 1-page Cover Letter addressing the Key Selection Criteria.
• a Resume, no longer than 5 pages.

VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.

We encourage job applications from people of all genders, ages, religions, disability, LGBTIQ and cultures, including Aboriginal and Torres Strait Islander people.

VO is committed to supporting our employees work and life balance commitments. All requests for flexible working arrangements will be considered in line with operational requirements.

Employment at the Victorian Ombudsman is subject to:

Applications close Monday 9 November 2026 at 11.59pm